[Remote] Senior Business Consultant

Note: The job is a remote job and is open to candidates in USA. eClinical Solutions is a company that helps life sciences organizations accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud. The Senior Business Consultant role is responsible for supporting customers through the transition to an effective operating state, focusing on customer enablement, business process consulting, and driving adoption of the elluminate platform.ResponsibilitiesSupport customer transition activities from implementation or managed services into a more self-sufficient operating modelAssist in assessing customer readiness across people, process, governance, and technologyContribute to transition plans and customer success milestonesGuide customer teams on elluminate usage, workflows, and operational best practicesDeliver customer enablement sessions and knowledge transfer activitiesAdvise customers on operational processes and responsibilities related to elluminate ownership and usageSupport governance processes for data ingestion, quality, access, and analytics consumptionAssist in the development of SOPs, playbooks, and internal documentation aligned to elluminate workflowsHelp align elluminate capabilities with customer business objectives and clinical data strategiesEngage effectively with different user persons (clinical data managers, medical monitors, clinical scientists, and study teams) to drive workflow adoption and operational alignmentDevelop strong expertise in elluminate functionality, configuration options, and recommended usage patternsTranslate platform capabilities into practical business processes and user guidanceCollaborate with Product, Customer Success, and Professional Services teams to share customer feedback and adoption insightsIdentify opportunities for customers to expand or deepen use of elluminate capabilitiesDefine KPIs and success metrics to measure customer maturity and independenceProactively mitigate adoption risks and identify gaps in customer capability or understandingSupport renewal and expansion conversations through demonstrated value realizationWork closely with Implementation, Managed Services, Customer Success, and Support teams to ensure smooth handoffsContribute to the development of standardized transition frameworks, templates, and enablement materialsOther duties as assignedSkillsSc, B.Tech or MS and/or equivalent work experience6–8+ years of experience in SaaS service delivery, consulting, customer success, or advisory rolesExperience working with enterprise platforms, data platforms, or regulated industry softwareExperience supporting customer adoption, enablement, or operational transition initiativesStrong consulting and customer engagement skills with the ability to translate technical platform capabilities into practical business processesEffective problem-solving and organizational skillsStrong communication and facilitation skills, including customer-facing presentationsExperience working with life sciences or clinical development software (EDC, data management, analytics platforms)Ability to collaborate effectively across cross-functional and global teamsStrong stakeholder management and customer relationship skillsBenefitsRemote WorkTop Workplaces USA Award for Remote WorkTop Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balanceCompany OvervieweClinical Solutions is a data intelligence hub.it transforms the way clinical data integration, aggregation, and analytics. It is a sub-organization of GI Partners. It was founded in 2006, and is headquartered in Mansfield, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://www.eclinicalsol.com.Company H1B SponsorshipeClinical Solutions has a track record of offering H1B sponsorships, with 2 in 2026, 10 in 2025, 7 in 2024, 8 in 2023, 5 in 2022, 5 in 2021. Please note that this does not guarantee sponsorship for this specific role.