[Remote] Senior Business Analyst

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is looking for a high-impact, Senior Business Analyst to join our Revenue Solutions Post Sales team. This role is ideal for someone who thrives on turning ambiguity into clarity, building scalable processes and solutions, and driving operational excellence across post-sales functions.ResponsibilitiesAct as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journeyDocument and analyze current state workflows to proactively develop a point view on areas for improvement through process mappingUse and recommend best practices when designing and delivering solutions to improve business process and efficiency in various integrated systems, such as Salesforce, Smartsheet, Salesloft, and GainsightImplement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvementsTake full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch supportAble to proactively prioritize work based on impact, urgency, and alignment to business goals—ensuring clarity of focus amidst competing requests and with little directionBuild strong, trust-based relationships across cross-functional teams by proactively learning their goals, workflows, and pain points—ensuring solutions are tailored to how teams actually operate, not just how processes are designedConfidently make decisions using business judgment, data analysis, and input from stakeholdersParticipate in team events during the Software Development Lifecycle (SDLC)Develop user stories, use cases, with functional and technical specifications to effectively communicate requirements to developersLead (UAT) to ensure the solution meets the requirements and functions as intendedGather user feedback and analyze usage data post-launch to inform future enhancements and updatesPartner with stakeholders and various leaders to align business roadmap with cross-team capacity and prioritization for system developmentPerform ad-hoc or Business As Usual (BAU) requests from stakeholdersSkills3+ years of related work experience in business operations within SaaS with a strong knowledge of the customer journeyDemonstrated experience working independently on complex projects with minimal supervisionLeading business transformation or cross-functional initiatives that delivered measurable outcomesMust have strong prioritization skills and experience managing a portfolio of projects and BAU workCreating process maps, writing technical user stories, documenting business requirements and running user acceptance testsCross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgroundsAbility to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projectsUnderstanding business information to make effective business decisions in areas of expertiseUnderstanding of the business to apply knowledge and drive system & process best practices to meet organizational objectivesSelf sufficient self starter, forward and critical thinking, self starting problem solver, and work with little direct supervisionSalesforce experience is a must with an excellent understanding of best practices and functionalityGainsight, Salesloft and/or Smartsheet experience preferredBachelor's in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field is favorable but not requiredBenefitsFlexible time off with ample learning and development opportunities to continue growing your career.We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.Great work is rewarded through Bonusly, peer-nominated awards, and more.Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.Company OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B SponsorshipServiceTitan has a track record of offering H1B sponsorships, with 13 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.