[Remote] Senior Billing Systems & Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Qualia is a leading B2B real estate technology company that simplifies the home buying and selling process. They are seeking a Senior Billing Systems & Operations Analyst to own and optimize their billing platform, ensuring accuracy and efficiency in billing operations while collaborating with multiple teams to enhance financial processes.ResponsibilitiesBilling Systems Administration: Own all aspects of our billing platform’s configuration, optimization, and expansion. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycleCross-Functional Partnership & Advisory: Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia’s needs on the roadmapBilling Operations Documentation: Serve as the go-to owner of all things associated with systematic financial operations. Work with the billing team to build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they needLeverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teamsSkills3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycleDirect experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systemsYou take pride in your work and view what you do as a part-owner and builder of QualiaYou anticipate challenges and complications, know when to escalate, and understand what tradeoffs should be madeYou think in systems, not tasksYou are comfortable learning new technologies quickly, understanding how systems integrate, and can scope technical requirements while communicating effectively with both technical and non-technical stakeholdersYou can scope a complex project, break it into manageable tasks, and execute against a work planYou have a strong desire to drive impact and demonstrate urgency with projects big and smallA minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization5+ years in a revenue operations, finance, or deal desk roleExperience with Ordway, Zuora, Chargebee, or similar subscription billing platformsSalesforce administration experience or certificationBackground in environments with complex or non-standard pricing modelsExperience with data analysis and visualization tools beyond ExcelFamiliarity with ERP systems and revenue recognition workflowsBenefitsComprehensive health plansA 401k programCommuter benefitsProfessional developmentParental leaveA flexible time off policyA robust online onboarding program to train new hiresBiweekly all hands meetingsA variety of internal virtual events to keep employees connectedCompany OverviewQualia is the leading digital real estate closing platform used by over half a million real estate and mortgage professionals. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.qualia.com.Company H1B SponsorshipQualia has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 2 in 2023, 2 in 2022, 5 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.