[Remote] Senior Azure Cloud Engineer-TurnPoint Technology (Philippines)

Note: The job is a remote job and is open to candidates in USA. TurnPoint is a leading Managed Service Provider (MSP) that is pioneering innovative technical solutions. They are seeking a Senior Azure Cloud Engineer to drive the successful delivery of advanced technical projects, providing top-tier support for diverse clients and managing technical issues as they arise.ResponsibilitiesAct as primary liaison between clients and internal technical teamUtilize effective communication skills to properly inform and apprise the team of issuesWalk clients through the problem-solving process in plain language terms, on their tech levelEnsure proper recording, documentation and closure of all client inquiries using online toolsConduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTOPerform daily technical client work remotelyWork efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projectsClose support issues within Service Level Agreements – keeping us on time and budgetSelf-assign tech workTroubleshoot and deliver accurate tech workEffectively utilize online tools: Zendesk, Asana, OneNote and other tools as requiredAbility to move equipment and lift 50 lbs. as requiredRecord and document tech processes into TurnPoint Tech ManualRecord and document client environments to maintain current client technical documentationIdentify missing documentation, initiate, and complete supplemental documentation where neededBe an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times)Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)Organize daily activities based on the current projects and goals of the organizationMonitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are metWork with senior management to revise plans for the team (including resource allocation)Ensure that team members have access to the necessary resources (hard and soft resources)Work with direct managers to ensure expectations and due dates are being metImprove time efficiency and velocity of task completion across the teamExemplify and champion superior client communication and serviceEmphasize quality, continuous improvement, and high performanceEnact and champion company policiesBalance support ticket threads, task execution, and project work for timely completionFunction as a customer success escalation resource (particularly in the 2PM – 5PM PT window)Adhere to workflow best practices: attention to detail, thoroughness and follow-throughMentor and train the tech team, including project management, customer success, best practices, etcObtain and maintain technical certifications as requiredOther duties as assignedSkillsExperience with Windows 11+Experience with Windows Server 2022+Experience with Apple Operating SystemsExperience with Microsoft 365Experience with Microsoft AzureExperience with Microsoft Intune & AutopilotExperience with Microsoft Defender & SentinelExperience with Microsoft Azure Virtual DesktopExperience with Microsoft Lighthouse & GDAPExperience with Microsoft FabricAbility to move equipment and lift 50 lbs. as requiredSelf-drive continued learning activities including technical certifications as requiredBenefitsContinuous growth and professional developmentOne-way video interviewCompany OverviewOur company is a boutique IT consulting firm providing high-level IT consulting, outsourced IT management, and help desk services to small- and medium-sized businesses in the greater Seattle area. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 11-50 employees. Its website is https://www.turnpoint.tech.Company H1B SponsorshipTurnPoint has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.