[Remote] Senior Assistant, Customer Support

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company dedicated to improving health and well-being through technology. As a Senior Assistant in Customer Support, you will provide knowledgeable responses to client inquiries, collaborate with team members to resolve issues, and recommend improvements to procedures and workflows.ResponsibilitiesProvide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as neededPut your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolvedAdhere to the client’s SLAs and consistently meet production targetsCollaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processesProcess client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflowSkills2 or more years of customer service experience in any industryKnowledge of basic help desk software, computer software and Microsoft Office applicationsStrong problem-solving skills to bring inquiries to effective resolutionStrong customer service skills with an emphasis on written and oral communication to respond to inquiries professionallyAbility to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiriesBenefitsGenerous, flexible vacation policyA 401(k) employer matchComprehensive health benefitsEducational assistanceA variety of leadership and technical development academies to help build your skills and capabilitiesCompany OverviewGainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital. It was founded in 2009, and is headquartered in Irving, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.gainwelltechnologies.com/.Company H1B SponsorshipGainwell Technologies has a track record of offering H1B sponsorships, with 13 in 2026, 90 in 2025, 78 in 2024, 56 in 2023, 96 in 2022, 33 in 2021. Please note that this does not guarantee sponsorship for this specific role.