[Remote] Senior Analyst, Patient Retention Strategy and Analytics

Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to reshaping healthcare by providing personalized primary care for older adults. The Senior Analyst, Patient Retention will work closely with various teams to enhance patient retention strategies and improve health review visit completions through data analysis and workflow management.ResponsibilitiesDrive strategic analyses, develop data-driven insights & own reportingAnalyze data to inform strategic decision-making related to patient retentionBuild and pull reports on performance metrics related to patient retentionComplete analyses to identify areas of progress and opportunityCommunicate insights with local leaders and organizational leadersDrive patient retention at Oak Street through implementation of Patient Engagement and Retention workflowsManage relationship with key partners across provider services, Salesforce and patient comms and marketingOwn proactive workflows related to patient communications and panel reassignmentContribute to key organizational retention goals through implementing initiatives to meet annual patient annual wellness visit completion goalsIdentify key factors that influence annual wellness visit completion and identify patient populations for targeted outreachReport on success of different engagement strategies for achieving annual wellness visit completion goalsProject manager for scope of ongoing initiatives and activities related to patient segmentationCreation of metrics and reports to monitor success and identify opportunities for improvement across the implementation of new initiativesOther duties as assignedSkillsMinimum 2-4 years of experienceHigh level of organization and detail orientationExperience collaborating on projects across multiple departmentsProficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.)Strong intellectual curiosity and problem-solving abilityAbility to navigate leadership and operational complexitiesPassion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work productQuick learner comfortable with ambiguityStrong accountability and discipline against timelines and deliverablesCollaborative working style, able to work cross functionallyBachelor's degree requiredUS work authorizationSomeone who embodies being 'Oaky'BenefitsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementThis full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Company OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.