[Remote] Senior Analyst, NOC

Note: The job is a remote job and is open to candidates in USA. AssistRx is a leading company in healthcare technology, seeking a Senior Analyst, NOC to join their Technical Operations team. The role focuses on maintaining platform visibility and health while ensuring operational intelligence is effectively communicated across teams. The analyst will manage incident responses, develop monitoring systems, and produce operational reports to support client and patient needs.ResponsibilitiesOwn incident detection and first response for availability, performance, and health alerts across APIs, sites, databases, fax/SFTP/SMS services, and the platform services our teams supportInvestigate degradations and outages: identify scope, surface the right context, and support the teams responsible for resolution with clear, accurate informationDocument incidents as they unfold and produce post-incident summaries and root cause analyses (RCAs) that help the whole organization learnCreate, tune, and maintain alerts that give teams the signal they need without the noise they don’tBuild and refine synthetic probes for production and pre-production environmentsDevelop dashboards that give internal teams and Strategic Account Management meaningful, actionable visibility into platform healthIdentify gaps in observability posture and propose solutionsDevelop and maintain automation runbooks to reduce manual toilContribute to the CI/CD pipeline for operational automationContinuously evolve AI-assisted workflows as tooling and practices mature — not as a project, but as an ongoing practiceProduce monthly operational reports and platform availability metrics used by Strategic Account ManagementTrack and update KPIs, SLA metrics, and compliance evidence (SOC 2)Manage vendor action items including certificate renewals and compliance requirements, and communicate status clearlyShare operational context and close feedback loops across teams, keeping the connection between monitoring, application support, and stakeholder communication tightInvestigate failure patterns — SQL errors, API degradations, service disruptions — and document findings thoroughlyMap dependencies when onboarding new systems to the NOCStay ahead of technology changes affecting the stack and flag risks proactivelySkillsExperience with cloud infrastructure; Azure experience requiredHands-on experience with monitoring, logging, and observability platforms (Sumo Logic, Azure Monitor, OpsGenie, or comparable)Ability to read and follow automation scripts (PowerShell, Python, or equivalent) — comfortable tracing logic and understanding what a script does, even without writing it from scratchEnough systems intuition to reason across layers — how an application talks to a database, how traffic flows through a network, how on-premises and cloud components interact. You won't be an expert in everything, but you'll understand how the pieces fit togetherExperience with web services and APIs, including diagnosing availability and performance issuesFamiliarity with Jira and Jira Service Management for operational workflow and ticket trackingStrong written and verbal communication skills; able to produce clear operational documentation and communicate effectively during incidentsDemonstrated ability to work across multiple teams with shared ownership and clear accountabilityExperience with CI/CD pipelines and operational automation in a cloud environmentFamiliarity with healthcare technology, specialty pharmacy, or regulated environmentsExperience with SOC 2 compliance evidence collection or similar compliance frameworksComfort using and evolving AI-assisted workflows in an operational contextFamiliarity with SQL Server health monitoring or database observability fundamentalsBackground in DevOps or SecOps, or experience working closely alongside those disciplinesBenefitsSupportive, progressive, fast-paced environmentCompetitive pay structureMatching 401(k) with immediate vestingMedical, dental, vision, life, & short-term disability insuranceCompany OverviewAssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel. It was founded in 2009, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://assistrx.com.