[Remote] Senior Analyst, Customer Success

Note: The job is a remote job and is open to candidates in USA. JD Power is a leading company in automotive analytics, seeking a Senior Analyst in the OEM Customer Success organization. The role involves acting as a data analyst lead, providing insights on automotive sales and pricing, and building relationships with key clients to drive satisfaction and retention.ResponsibilitiesLeverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insightsServe as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insightsProactively identify solutions to support the sales and business development organizationGenerate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual valuesLead discussions with J.D. Power users at OEMsCreate effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and servicesSkills2-5 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analyticsSignificant experience with Excel and PowerPoint is requiredExperience using BI platforms like Tableau, PowerBI, or ThoughtSpot for analysisExperience with executive-level presentations and public speakingAutomotive industry experience in finance, analytics, corporate strategy, or pricing is highly desirableGeneral interest and understanding of trends in the automotive industry is desirableCompany OverviewJD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. It was founded in 1968, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://JDPower.com.Company H1B SponsorshipJD Power has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 2 in 2023, 4 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.