[Remote] Senior Analyst, Client Experience & Operations - Mars Veterinary Health

Note: The job is a remote job and is open to candidates in USA. Banfield Pet Hospital, as part of the Mars Petcare family, is a global network of veterinary practices committed to making a positive impact on people, pets, and the planet. The Senior Analyst, Client Experience & Operations will play a key role in translating strategy into execution, coordinating initiatives across various functions, and ensuring that data-driven insights inform decision-making.ResponsibilitiesTranslate strategic priorities into clear actions, timelines, and deliverables across Inbound, Outbound, Virtual Care, and Operations teamsTrack execution against key initiatives, ensuring alignment, accountability, and forward progress across functionsIdentify gaps, risks, and dependencies early, escalating and resolving issues to maintain momentumCoordinate and track pilot programs across markets and functions, ensuring clear hypotheses, success metrics, and execution plansMonitor pilot performance, synthesize results, and translate findings into actionable recommendationsSupport scaling decisions by documenting outcomes, lessons learned, and operational requirements for broader deploymentPull and synthesize data from multiple systems and teams to create a clear view of performance across initiativesDevelop concise reporting, dashboards, and executive-ready materials that connect data to business impactConduct targeted analyses to support decision-making, including trend identification, root-cause analysis, and opportunity sizingAct as a central coordination point across functions, ensuring initiatives are sequenced, communicated, and executed effectivelySupport planning, testing, and rollout of new tools, processes, and workflows in partnership with Operations and Technology teamsMaintain visibility into external and internal changes (e.g., product, pricing, system updates) and ensure alignment with contact center executionDevelop clear, structured communications, presentations, and documentation to support leadership alignment and decision-makingFollow up on key actions, decisions, and commitments across the leadership team to ensure execution disciplineServe as a trusted partner to the Director, enabling focus on strategic priorities by managing day-to-day coordination and detailSkillsBachelor's degree in Business, Analytics, Economics, Data Science, Operations, or related field4–7 years of experience in analytics, operations, consulting, or customer experience roles with increasing responsibilityExperience supporting cross-functional initiatives, programs, or transformations in complex organizationsDemonstrated ability to translate strategy into execution, including tracking initiatives, managing dependencies, and driving follow-throughExperience working with data to generate insights and support decision-making, including performance tracking and reportingStructured Problem Solving: Able to break down ambiguous problems and create clear, actionable plansExecution Discipline: Strong follow-through, organization, and ability to manage multiple priorities without losing detailAnalytical Fluency: Comfortable working with data across multiple systems; able to synthesize insights into clear narrativesInfluence & Communication: Able to work across teams, align stakeholders, and communicate clearly at all levelsResourcefulness: Finds answers, connects dots, and moves work forward without waiting for perfect inputs or directionData and project coordination experienceClinical (Vet Tech) ExperienceExposure to pilot programs, test-and-learn environments, or continuous improvement initiativesExperience in healthcare, veterinary services, multi-site retail, or other service-based industriesExperience with Excel and data visualization tools (e.g., Power BI, Tableau)Familiarity with SQL, C++, Python, data querying, or working with large datasetsExposure to CRM/contact center platforms and operational data environmentsBenefitsCompetitive salary with paid time off & holidays so you can spend time with the people you love.Medical, dental, and vision insurance for you and your loved ones.Fertility and family-building assistance.Paid Parental leave.Practice Paid Basic Life Insurance.Practice Paid Short- and Long-Term Disability.Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.Commuter Benefits.Legal Plan.Health Savings Account & Flexible Spending Account.Mental health support and resources.Paid Volunteering.Optimum Wellness Plans® for up to three pets.Continuing Education allowance & MED hours for eligible positions.Student Debt Relief (for full-time DVMs).A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.Company OverviewBanfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments. It was founded in 1955, and is headquartered in Vancouver, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.banfield.com/.Company H1B SponsorshipBanfield Pet Hospital has a track record of offering H1B sponsorships, with 8 in 2026, 28 in 2025, 14 in 2024, 12 in 2023, 20 in 2022, 9 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.