[Remote] Senior AI Solutions Engineer

Note: The job is a remote job and is open to candidates in USA. Snapsheet is a claims technology company focused on delivering precise outcomes through innovative solutions. They are seeking a Senior AI Solutions Engineer to architect end-to-end solutions utilizing their Claim Platform and AI capabilities, while acting as a liaison between clients and engineering teams to enhance claims processing.ResponsibilitiesAI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflowsArchitect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizationsClient Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap prioritiesTechnical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data)Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering teamConsultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organizationContinuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilitiesSkillsBachelor's Degree in a relevant field3-5+ years of relevant experience working for or with P&C claim organizationsStrong understanding of P&C claims processes from an operational levelExperience in a B2B client-facing or account management role, taking a consultative approach to client successHighly technical aptitude with a deep curiosity for AI, Large Language Models (LLMs), and workflow automationProven ability to act as a bridge between highly technical engineering teams and non-technical stakeholdersCritical thinker, self-starter, and highly organized in managing multiple priorities simultaneouslyExcellent written and verbal communication skillsHands-on experience implementing AI solutions within insurance or claims operational environmentsDirect experience with AI prompting, configuring system prompts, and managing context windowsExperience configuring SaaS platforms, complex workflow engines, or CRM architecturesBenefitsRemote working environment - your new commute is however long it takes to walk to your desk!Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.Offer two dental plans and one vision plan to keep you and your family healthy.Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.401(k) with a 4% company match—because your future is worth investing in.Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.Flexible PTO and 7.5 company-observed holidays to recharge on your terms.In-person connection points throughout the year including our annual Summit and Roadshows.Snapsheet swag SWAG and surprise mailers to keep the spirit alive.Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.Health and wellness campaigns that evolve with you year over year.Company OverviewAt Snapsheet, we take pride in being at the forefront of claims management technology, pioneering the virtual appraisals revolution, and setting new standards in efficiency for auto, property, and commercial lines. It was founded in 2011, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.snapsheetclaims.com/.