[Remote] Senior AI Project Manager, CX

Note: The job is a remote job and is open to candidates in USA. NiCE is a global company known for its innovative software products that enhance customer experiences and ensure public safety. They are seeking a Senior AI Project Manager to oversee customer-facing software and AI/GenAI projects, managing delivery from initiation to closure while coordinating with stakeholders and ensuring high-quality customer experiences.ResponsibilitiesManage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectationsBuild and maintain project plans, schedules, RAID logs, and core delivery documentationCommunicate project status, risks, and dependencies to customers and internal stakeholdersSupport escalation handling with professionalism and timely follow‑throughCoordinate cross‑functional teams through the project lifecycleContribute to PMO best‑practice adoption and continuous improvement effortsAdjust project plans based on changing priorities or customer needsSkillsManage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectationsBuild and maintain project plans, schedules, RAID logs, and core delivery documentationCommunicate project status, risks, and dependencies to customers and internal stakeholdersSupport escalation handling with professionalism and timely follow‑throughCoordinate cross‑functional teams through the project lifecycleContribute to PMO best‑practice adoption and continuous improvement effortsAdjust project plans based on changing priorities or customer needs5+ years managing customer‑facing software or SaaS delivery projectsExperience delivering projects across Agile, Waterfall, or hybrid methodologiesExposure to technical, SaaS, and/or AI/GenAI project environmentsStrong problem‑solving and risk‑management abilitiesEffective communication, organization, and stakeholder‑engagement skillsProficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred)Manage software delivery of conversational AI, LLM, or NLU projectsAbility to assess AI use cases at a basic level and support evaluation of data readinessPartner with technical teams to understand model performance and output quality considerationsSupport customer expectation‑setting across AI/GenAI implementationsHelp identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations)Familiarity with prompt engineering concepts and prompting limitationsUse AI tools in daily work for automation, analysis, or documentationAssist with monitoring and reporting AI performance KPIsAwareness of AI cost drivers such as token usage and model selectionUnderstanding of AI governance and safety basics, including guardrails and data‑handling practicesPMP certification preferredBenefitsJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!Company OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.