[Remote] Senior Account Manager, Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Aven Hospitality is a global leader in hospitality technology, providing innovative solutions to hoteliers worldwide. The Senior Account Manager, Strategic Accounts is responsible for managing commercial relationships with key customers in North America, focusing on revenue growth and strategic partnerships.ResponsibilitiesOwn and continuously deepen the commercial relationship across each account in your portfolio, maintaining active engagement at both the executive and operational levelBuild trusted partnerships with the most senior distribution, revenue, and commercial leaders within your accounts, positioning Aven as a strategic partner in their long-term technology and revenue strategyDevelop a thorough understanding of each customer's business model, competitive environment, ownership structure, and strategic priorities, and use that knowledge to drive more relevant and impactful commercial conversationsMaintain a consistent presence within your accounts, including regular on-site engagement, that reinforces Aven's commitment to the relationship and keeps you ahead of emerging risks and opportunitiesOwn the full commercial lifecycle for your portfolio: account planning, renewal strategy, upsell and cross sell execution, pricing, negotiation, and contract managementDevelop and execute a strategic account plan for each customer that defines revenue growth targets, expansion opportunities, relationship milestones, and renewal timelines across a multi-year horizonIdentify and pursue opportunities to grow Aven's share of wallet within each account through new product attachment, expanded distribution scope, and deeper platform utilizationLead commercial negotiations with confidence and discipline, balancing customer advocacy with Aven's margin and pricing standardsMaintain accurate pipeline and revenue forecasts in Salesforce, with current opportunity status and clear next steps documented for every active pursuitPlan and lead high-stakes customer engagements including executive business reviews, strategic planning sessions, and senior stakeholder presentations that advance the commercial relationship and demonstrate Aven's value with clarity and authorityDevelop and deliver compelling, executive-ready presentations that connect Aven's capabilities to the specific revenue and distribution priorities of each customerRepresent Aven Hospitality externally at customer forums and partner events with the presence and credibility that strategic accounts expect from their most important vendor relationshipsTranslate complex technology and commercial concepts into clear, persuasive narratives tailored to the audience in the room, whether that is a CCO, CIO, a revenue director, or a property general managerPartner with the Customer Success Manager aligned to your accounts to ensure a coordinated, high quality customer experience and to stay informed on account health, product adoption, and service-level performanceEngage Sales Consultants and Sales Support at the appropriate stage of a pursuit to bring the right technical depth and commercial materials into customer conversationsServe as the internal voice for your accounts, advocating for their priorities with product, delivery, and leadership teams while maintaining a clear view of Aven's commercial interestsBring market intelligence, competitive signals, and customer feedback into the organization consistently to inform go-to-market strategy and product directionSkillsMinimum 5 years of strategic account management experience in the hospitality technology industry, with a demonstrated track record of managing complex, high-value customer relationshipsProven track record of meeting or exceeding revenue retention and growth targets within a portfolio of sophisticated enterprise or strategic accountsStrong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiationExceptional presentation and communication skills, with the ability to develop and deliver executive-level narratives that are compelling, concise, and commercially groundedFluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leadersProficiency with Salesforce for pipeline management, opportunity tracking, and account documentationAbility to build and maintain executive-level relationships across hotel ownership groups, brands, and management companiesStrong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threadsWillingness to travel up to 25% of the time for customer meetings, industry events, and team functionsBachelor's degree or equivalent; relevant industry experience accepted in lieu of formal educationBenefitsVery competitive compensationGenerous Paid Time Off (25 PTO days)8 Hours of Volunteer Time Off (VTO)We offer a comprehensive medical, dental and Wellness Program12 weeks paid parental leaveAn infrastructure that allows flexible working arrangementsFormal and informal reward, recognition and acknowledgement programsLots of fun and engaging employee development eventsCompany OverviewAven Hospitality is a digital marketing company that offers consortia, GDS, and reservation services. It is a sub-organization of Sabre Corporation. It was founded in 1996, and is headquartered in Southlake, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.avenhospitality.com.