[Remote] Senior Account Manager - Remote

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Senior Account Manager will manage ongoing contract relationships and service delivery to clients for one or more accounts, acting as the primary point of contact for overall service delivery and coordinating with other functions to meet client needs. This role involves operational management, client relationship management, and leading process improvements based on client feedback.ResponsibilitiesFacilitate/leads all operational ongoing maintenance (benefit updates, file updates, etc.) & ensure it is successfully executed onOwn the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectationsLeads resolution of all escalated requests by working with the Operations Service Team, and conducting customer consultations as requiredDevelop and maintain solid relationships with internal partners in Operations Service Team to manage customer service experienceCoordinate activities to support impact reporting, root cause analysis, and full remediationAbility to develop, negotiate, analyze, interpret, and implement SOPs and reportingCoordinate/leads implementation activities for new products and new groupsCoordinate/leads annual open enrollment activitiesLead 1/1 readiness activities; lead daily 1/1 updates/progress reports with client and internal functional partnersFacilitate training of all OptumRx client-facing systems & toolsProactively identifies and leads Process Improvements based on client feedback and/or internal breakdowns/hurdlesAble to initiate project plans and successfully manage projects to full executionRecognizes cost avoidance opportunities and offers solutionsServes as a mentor to Account Manager and CSM rolesSeeks stretch opportunities to expand knowledge and skillsetsEstablish and maintain solid and appropriate relationships with customers to maintain consistency and drive client satisfactionMaintain client action logs and facilitate regular cadence of discussions to reviewConduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps as necessaryDemonstrate a high level of knowledge pertaining to the customer's specific benefit designAbility to develop, negotiate, interpret/translate, communicate, and execute client requirementsAbility to recognize, anticipate and manage downstream impacts to ensure project success/client satisfactionDemonstrates a high level of industry knowledgeSkills5+ years of experience with Health Plans or with the PBM industry3+ years of experience in PBM Operations3+ years of client-facing experience3+ years of experience in project managementDemonstrated ability to write reports, business correspondence and technical specificationsDemonstrated ability to effectively present information and respond to questions from clients, management and technical associatesDemonstrated ability to solve practical issues and deal with many variables in situations where only limited standardization existsDemonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formDemonstrated ability to communicate to an executive audienceProven excellent organizational skillsProven excellent verbal and written communication skillsProven excellent presentation skillsProven effective time managementReside within the Central/Eastern time zoneAll employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyBenefitsA comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution (all benefits are subject to eligibility requirements)Flexibility to work remotely rom anywhere within the U.S.Company OverviewOptum provides primary care and optical care services. It was founded in 1985, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 10001+ employees. Its website is https://nm.optum.com.