[Remote] Senior Account Manager – Pension Services

Note: The job is a remote job and is open to candidates in USA. Sagitec Solutions is seeking an experienced and client-focused Senior Account Manager to join our Pension Customer Relationship Management (CRM) team. In this role, you will serve as a trusted advisor to our pension administration clients, driving customer satisfaction and identifying opportunities to expand Sagitec’s solutions and services.ResponsibilitiesBuild and maintain strong relationships with pension administration clients, including executive and senior-level stakeholdersDevelop and manage strategic account plans, including objectives, risks, opportunities, and growth initiativesDrive revenue growth through account expansion, cross-sell, and upsell opportunitiesIdentify client risks and opportunities through stakeholder engagement, feedback, and business insightsTranslate customer insights into actionable account strategies and engagement plansPartner with clients to improve operational effectiveness and business outcomesAct as the primary liaison between clients and Sagitec's delivery, product, and support teamsMonitor customer satisfaction and engagement to ensure long-term client successSupport clients through implementation, stabilization, and ongoing operational maturity phasesLeverage data analytics and AI-enabled tools to drive informed decision-making and account strategySkills10+ years of professional experience, including at least 4 years in Account Management, Customer Success, Client Relationship Management, or similar client-facing rolesExperience working with enterprise software, technology solutions, financial services, retirement services, or pension administration organizationsProven ability to grow accounts while maintaining high levels of customer satisfactionStrong executive presence and relationship management skillsExcellent communication, negotiation, and stakeholder management abilitiesExperience developing account strategies and managing complex client environmentsStrong analytical and problem-solving skillsAbility to collaborate effectively across multiple internal and external teamsComfortable using CRM platforms, analytics, and AI-assisted toolsWillingness to travel up to 25%Bachelor's Degree in Business, Technology, Finance, Management, or a related field (or equivalent professional experience)Experience within the pension administration, retirement services, benefits administration, or public sector retirement industryExperience managing strategic enterprise accounts in a SaaS or software implementation environmentKnowledge of pension administration systems and business processesExperience supporting long-term software implementation and client transformation programsBenefitsOpportunity to work with leading pension administration organizations across North America.Exposure to strategic client relationships and executive stakeholders.Collaborative and growth-oriented work environment.Opportunity to influence client success, product adoption, and business growth.Career growth within a rapidly expanding global software organization.Company OverviewSagitec is a leading software platform and solutions provider, specializing in serving customers focused on solving complex, business-rule-driven problems. It was founded in 2004, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 501-1000 employees. Its website is http://www.sagitec.com/.