[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking an enterprise Senior Account Manager for their Lender Placed Insurance team to drive performance, enhance client experience, and deliver data-driven insights while collaborating with internal teams and stakeholders.ResponsibilitiesClient Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contactStrategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service deliveryData-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvementOperational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholdersPerformance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiativesClient Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visitsProject Management: Balance multiple client deliverables and internal priorities with precision and professionalismSkillsBachelor's degree or equivalent experienceA minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor managementMortgage industry is requiredProven experience managing complex projects and meeting tight deadlinesExperience with building solid relationships with clients and strategies to achieve goalsProven facilitation, organizational, prioritization, decision-making, and conflict resolution skillsExperienced tracking and driving activities in a fast-paced environment while managing multiple projects and tasks requiredBuilt rapport and collaborate with others within the highly matrixed organization, internally and externallyBenefitsFor U.S. benefit information, visit myassurantbenefits.com.Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements.Company OverviewAssurant provides protection products and related services to safeguard companies against risks. It was founded in 1892, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.assurant.com/.