[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Public Partnerships LLC is the nation’s largest and most experienced Financial Management Service provider, dedicated to supporting individuals with disabilities and aging adults. The Senior Account Manager is responsible for leading strategic client relationships, ensuring successful delivery of contractual obligations, and driving business growth across health and human services programs.ResponsibilitiesDevelop and maintain strategic relationships with state agencies, managed care organizations, and key stakeholdersServe as the primary escalation point for complex client concerns, ensuring timely resolution and client satisfactionFacilitate executive-level meetings and communications to align client expectations with organizational objectivesIdentify opportunities to strengthen partnerships, expand services, and enhance long-term client engagementLead business development initiatives to identify, pursue, and secure new revenue opportunitiesDirect proposal development, sales presentations, contract negotiations, and system demonstrationsAnalyze market trends, competitive intelligence, and client needs to support strategic growth initiativesPromote organizational thought leadership through industry engagement, presentations, and relationship buildingOversee the successful execution of contractual obligations, service level agreements, and project deliverablesLead cross-functional teams in the planning, implementation, and monitoring of complex programs and initiativesDrive issue resolution, risk mitigation, and continuous improvement efforts to achieve operational excellenceMonitor program performance, financial results, and quality metrics to ensure organizational objectives are metProvide coaching, mentoring, and performance management to direct and indirect reportsFoster a culture of accountability, collaboration, and professional growth across the teamEstablish clear priorities, expectations, and development plans to support employee successPartner with staff to enhance knowledge, skills, and capabilities through ongoing feedback and leadership supportSkillsExcellent client relationship management skills throughout work historyDemonstrated project management and proven execution of projects or effortsProven business development and revenue generation expertiseAbility to keep leadership informed about potential market, revenue, products, services, competitors, partners, clients, and opportunitiesChampion thought leadership, such as conference presentations, white papers as neededLeverage contacts, relationships and competitor intelligence in business and product development leadershipAbility to lead, manage and supervise a team of high-performing business development professionalsProven knowledge of the local market and competitors to develop the company's unique selling propositions and differentiatorStrong analytical, organizational and presentation skills. Ability to articulate thoughts and build plans to action through excellent oral and written communication skillsExcellent PC skills in Microsoft Office productsAbility to drive with contagious initiative and move daily work forwardBachelor's degree or higher in Business Administration, Nonprofit Management, Public Administration, Social Work, Public Health or in another health-related discipline from an accredited college or university. Four years of relevant professional experience may substitute for education on a year-for-year basis9-10 years professional experience required; Supervisory experience requiredAt least two years of experience in a customer-facing position, or multiple positions, managing multiphase and multi-team projects, coordinating program development, and monitoring services and performance quality reportingAt least one year of experience working with health or human services agencies supporting individuals' eligibility and compliance for programs of equal or greater complexity to Home and Community-Based Services (HCBS)Experience working with people with disabilities, the elderly and low-incoming individualsDemonstrated financial and business management experience required; Knowledge of Medicaid programs and experience with state government required; Experience in long term care and disability services is a plus; Experience in contract negotiations, program management, and business to business sales2-3 years of FMS experienceMedicaid Experience requiredMaster's degree preferredCertification: None required, industry standard, and/or PMP a plusCompany OverviewPPL is the leading service provider for self-directed care programs. It was founded in 1999, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://pplfirst.com.