[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Vidmob is the creative data company that leverages scoring software and analytics to enhance creative effectiveness for major marketers and agencies. They are seeking a strategic and customer-focused Senior Account Manager to oversee enterprise client relationships, drive product adoption, and contribute to revenue growth through effective account management and strategic planning.ResponsibilitiesOwn the end-to-end client relationship: Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycleDrive strategic account planning: Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross-sell, and new use-case opportunities within your portfolio to expand account valueMaximize product adoption and value realization: Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfactionDeliver data-driven insights: Work hands-on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform fluencyConduct strategic business reviews: Lead regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunitiesMonitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfactionSupport revenue growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadershipBe the voice of the customer: Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressedOrchestrate internal resources: Partner with cross-functional teams (AEs, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right timeMaintain operational excellence: Keep detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadershipSkills5-8 years of experience in Account Management, preferably within a SaaS or AdTech environmentStrong background in the advertising industry, digital media, and enterprise/agency client managementProven track record of meeting or exceeding revenue targets through account growthDemonstrated ability to identify expansion opportunities and close upsellsOpen to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver better client outcomesExcel at strategic account planning and executive-level communicationUnderstand client business objectives and can translate them into solutions that drive measurable impactNaturally build trust and credibility with diverse stakeholders, from day-to-day users to C-level executivesNavigate complex organizations, manage enterprise and agency relationships, and understand different personas' needsDeeply empathetic to customer challenges, think creatively about solutions, and are relentless in pursuit of customer success and satisfactionExperience negotiating contracts and managing complex sales cyclesWork effectively with sales leadership to close renewals and expansionsUse metrics to inform decisions, track account health, and demonstrate impactHighly organized and detail-oriented in managing multiple accounts and prioritiesComfortable with ambiguity, adaptable to change, and ready to roll up your sleeves in a fast-paced, evolving environmentBenefitsStock option grantCompany OverviewVidMob is a video content creation network and platform where brands can create digital video ads with expert teams. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://vidmob.com/.