[Remote] Self-Pay & Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Clinical Health Network for Transformation (CHN) is dedicated to supporting the mission of Planned Parenthood by providing high-quality, affordable care. The Self-Pay & Customer Service Specialist will manage self-pay accounts, offer exceptional customer service, and ensure timely collection of outstanding balances while maintaining positive patient relationships.ResponsibilitiesManage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balancesProvide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concernsAccurately post payments and adjustments from patients into the billing systemPerform regular reconciliations of patient accounts to ensure accuracy and completenessInvestigate and resolve any discrepancies or disputes related to patient accounts in a timely mannerMaintain accurate and up-to-date financial records, including payment plans and collection activitiesGenerate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issuesPerform various clerical activities to support daily operationsCreates and promotes a culture of continuous improvementEnsures compliance with all CHN and affiliate policies, as well as all state and federal regulationsDemonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to communityDemonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systemsProvides positive and development feedback and accountability related to practices including, but not limited to, equitySkillsMinimum of 2 years of relevant account receivable experiencePrevious experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)Knowledge of medical terminologyStrong analytical and problem-solving abilitiesProficiency with Microsoft software (Excel, etc.)Demonstrated ability to maintain a customer-centric service approach in a fast-paced environmentExcellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessaryStrong attention to detail and follow-up; and ability to multi-task in fast-paced environmentDemonstrated dedication to Planned Parenthood's mission, vision, and valuesStrong interpersonal skills and the ability to build relationships with stakeholdersExcellent time management, and problem-solving skillsCommitment to advancing race (+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our societyAwareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactionsDemonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learnStrong sense of accountability to equitable practicesUnderstanding of the impact of identity dynamics on organizational cultureCommitment to CHN and Planned Parenthood's In This Together service ethos, workplace values, and service standardsStrong General Technology Skills: proficient utilization of Excel, Word, and Windows environment, Epic, eCW, NextGen or other practice management systems experience a plusMedical Billing and Coding certification, a plusBenefitsHealth Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hireFlexible Spending Accounts and Health Savings AccountShort-Term Disability and Basic Life & AD&D Insurance provided by CHNVoluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at costEmployee Assistance ProgramRetirement Plan, 3% employer match after one year of servicePaid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid HolidaysCompany OverviewCHN (an ancillary organization of Planned Parenthood) is a managed services organization that will provide an expansive suite of integrated standardized shared services and manage the Clinically Integrated Network (CIN) formed to improve quality care delivery, generate additional revenue, and reduce overall cost. It was founded in 2019, and is headquartered in Miami, Florida, US, with a workforce of 201-500 employees. Its website is https://www.clinicalhealthnetwork.org.