[Remote] Security Technical Account Manager - Project Lightwell

Note: The job is a remote job and is open to candidates in USA. Red Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Security Technical Account Manager dedicated to supporting customers in Project Lightwell. The role involves providing proactive support and mentorship to strategic enterprise customers, managing relationships, and collaborating with various teams to resolve security issues and enhance customer experiences.ResponsibilitiesLiaise with Red Hat Product Security and partners on behalf of customersLiaise between customers’ operations and their security teams, and provide guidance on both general and industry-specific security paradigmsProvide analytical support for routine, proactive security monitoring and any findings in any RH software that ariseProvide analytical support for security impacts deriving from planned changes to any RH software on critical, sensitive systems, and timely diagnostic and remediation advice for ongoing security concerns affecting any RH softwareMentoring security and operations staff regarding security attributes and security best practices for any RH softwareFacilitate customer use of the Project Lightwell clearinghouse to coordinate scanning, triage, patching, and backportingCollaborate with Red Hat Consulting to provide guidance on accelerating the software development lifecycle and OS patching at scale to maintain a trusted software supply chainManage and grow customer relationships by delivering attentive, relationship-based supportBuild a sense of trust with customers and serve as their advocate within Red HatPerform technical reviews and share knowledge to identify and prevent issuesGain an understanding of customers’ technical infrastructures and environments, hardware, and offeringsCreate customer engagement plans and keep documentation on customer environments up to dateSupport enterprise customers implementing automated and containerized cloud application platform solutionsPerform initial or secondary investigations and respond to online and phone support requestsPartner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolveRegularly contribute to the Red Hat knowledge base and share best practices with peers and colleaguesParticipate in internal projects and initiatives, and serve as a subject-matter expert and mentor for specific technical or process areasDeliver key portfolio updates and help our customers successfully implement upgradesManage customer use cases and maintain clear and concise case documentationEngage with Red Hat's solutions engineering teams to help develop solution patterns based on customer engagements and personal experience to guide platform adoptionEngage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise successHandle tough problems in an innovative waySubject Matter expert on the Security and the Red Hat portfolioSkillsAssociates' or Bachelor's degree or higher in computer science or a technical disciplineRed Hat Certified: RHCE (RHCA preferred)Demonstrated track record of working in a strategic advisory role to senior IT and business executivesApplied knowledge and experience working in agile, scrum, and DevOps teams10+ years of experience working in a security role, customer support, development, engineering, or quality assurance (QA) organizationAbility to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based supportOutstanding written and verbal communication skills; ability to convey complex information to customers clearly and conciselyCompetent comprehension of enterprise architecture and strategic business driversAbility to manage multiple issues and projects with a focus on detailApplication development and release engineering experience/knowledge. Great understanding of continuous integration (CI) and continuous delivery (CD) conceptsExperience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and AnsibleAptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platformsWillingness to travel to customer locations if requiredAbility to travel internationallyThis is a remote-based job that can be located anywhere in the U.S. within close proximity to an airportSecurity Certification (CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), Certified Ethical Hacker)Appreciation of and passion for open-source softwareDeep knowledge of Red Hat Enterprise LinuxExperience with Red Hat's technology portfolioPrevious experience as a developer, consultant or solutions architectBenefitsComprehensive medical, dental, and vision coverageFlexible Spending Account - healthcare and dependent careHealth Savings Account - high deductible medical planRetirement 401(k) with employer matchPaid time off and holidaysPaid parental leave plans for all new parentsLeave benefits including disability, paid family medical leave, and paid military leaveAdditional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!Company OverviewRed Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM. It was founded in 1993, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.redhat.com.