[Remote] Security Engineering Manager

Note: The job is a remote job and is open to candidates in USA. NetCov is seeking a Security Engineering Manager to lead their Security Engineering team, ensuring operational efficiency and timely delivery of initiatives. The role involves managing daily service operations, enhancing customer satisfaction, and fostering team performance through leadership and process improvement.ResponsibilitiesMonitor daily service operations, ensuring adherence to SLAs and high-quality standardsProject management, ensuring timely delivery of security solution deploymentsDevelop strategies to enhance operational efficiency and customer satisfactionLead and support a team of engineers and specialists, promoting a culture of excellence and continuous improvementConduct performance evaluations, identify training needs, and facilitate professional development opportunitiesEnsure optimal staffing levels and shift coverage to meet service demands across all managed teamsContinuously assess and refine operational processes to increase efficiency and effectivenessImplement and advocate for ITIL best practices within the security engineering teamDrive initiatives to standardize security engineering procedures and documentationCompile and analyze service performance data to identify trends, areas for improvement, and achievementsPrepare and present regular reports on team performance, service issues, and resolution metricsUse data-driven insights to guide operational decisions and improvementsServe as additional escalation point of contact for client communications related to service delivery and operational issues in support of team leadsFoster strong relationships with clients, ensuring open lines of communication and satisfaction with service outcomesCollaborate with clients to understand their service needs and adjust operational processes accordinglySkillsProficiency in managing service operations, including a deep understanding of ITIL principles and service management best practicesDemonstrated ability to lead, motivate, and develop a team of technical support professionalsStrong analytical and problem-solving skills, with the ability to utilize performance metrics to drive operational improvementsExcellent communication and interpersonal skills, capable of effectively interacting with team members, clients, and other stakeholdersAbility to adapt to changing priorities, manage multiple tasks simultaneously, and thrive in a dynamic service environmentExperience with advanced security systems, including SIEM, EDR, and firewallsExperience with additional security products such as DNS Filtering and ThreatlockerExperience with email security products and awareness trainingExperience with IT service delivery and project management frameworks, like ITILExperience with compliance and risk management in a regulated industryCompany OverviewFor 30 years, Network Coverage has delivered expert IT solutions, top-tier support, and strategic guidance to enhance performance, security, and productivity. It was founded in 1996, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.netcov.com/.Company H1B SponsorshipNetCov has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.