[Remote] Seasonal (Temporary) Customer Service Call Center Agent

Note: The job is a remote job and is open to candidates in USA. TRANZACT is a leading direct-to-consumer insurance services business specializing in Medicare and Life insurance policies. They are seeking a Seasonal Customer Service Call Center Agent to support members, particularly older adults, in navigating health insurance decisions with empathy and accuracy.ResponsibilitiesHandle inbound and outbound calls lasting 15–30 minutesHelp members understand and confirm insurance application detailsCommunicate clearly, calmly, and compassionately—especially with older adultsFollow required scripts and compliance guidelines while sounding conversationalProtect sensitive Personal Health Information (PHI) at all timesTake ownership of each interaction to ensure members fully understand next stepsSkillsComfort supporting customers who may feel anxious or confusedEmpathy, patience, and professionalism throughout long or consecutive callsStrong attention to detail and commitment to accuracyAbility to learn quickly and adapt to structured tools and systemsIntegrity and respect for confidentialityHigh school diploma or equivalent1+ year of customer service experience (phone‑based preferred)Clear and professional phone communication skillsComfort using multiple computer systemsAbility to stay focused and engaged during high call volumeWeekend availability required (you will be working at least one weekend day)100% remote with a private, quiet workspaceHard‑wired high‑speed internet requiredBenefitsWork From Home100% remote with a private, quiet workspaceCompany OverviewTRANZACT is a provider of sales and marketing services to insurance companies. It was founded in 1997, and is headquartered in Fort Lee, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.tranzact.net.