[Remote] Seasonal Part-Time Customer Service $16.00 an hour!

Note: The job is a remote job and is open to candidates in USA. Scholastic is seeking seasonal part-time customer service representatives to join their team and help distribute educational materials. The role involves processing inbound customer service calls, chats, and emails while providing excellent service during the fall peak season.ResponsibilitiesResolve customers' concerns or questions relating to orders, accounts, or productsAssist customers with navigating Scholastic websites and digital resourcesAssist customers via phone, email, and chatEnters various types of data accurately and efficiently into multiple web-based applicationsEngage customers and coworkers with empathy and patienceCommunicates information in a clear and professional mannerPerforms other duties as assignedSkillsProficient computer skills, including website navigation and usage, Microsoft Office, and e-mailMust be able to multi-task and utilize multiple systems at a timeMust have good written and verbal communication skillsMust have excellent data entry and phone skillsAbility to learn new skills quickly and retain information learnedMust be willing to make decisions and use judgment in resolving customer problemsMust have a good attendance and performance recordMust be willing to work flexible hours as needed during peak timesDesire to be a team playerCompany OverviewScholastic publishes and distributes children's books, connecting educators and families through accessibility, engagement, and expertise. It was founded in 1920, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.scholastic.com.