[Remote] Seasonal Live Services Agent

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a leading home services platform that is transforming the industry with innovative technology and solutions. They are seeking a Seasonal Live Services Agent I to provide exceptional customer experiences by addressing customer needs, booking services, and building strong relationships. This role requires a customer-centric approach and the ability to solve problems effectively while meeting performance targets.ResponsibilitiesSpeak with customers over the phone, fully addressing their needs from start to finishMaintain a consistently empathic and supportive tone in all interactionsProvide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membershipFind creative solutions for customer issues, utilizing a network of service partnersGuide customers through potential solutions to find the best match for themBook services and ensure completion/satisfactionBuild sustainable relationships and trust with customers through open and interactive communicationMeet targets with regard to contact rates, bookings, memberships, and other key performance indicatorsBe a fierce advocate for our members, keeping their best interests at the forefront of every interactionTrain and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutionsSkillsProven customer support, client service, or direct client-facing experience and skillHungry to be part of something new, innovative and industry-changing - understanding the work and focus that requiresStrong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speedFamiliarity with CRM systems and practicesCustomer-oriented, with an ability to adapt and respond to different personalitiesExcellent communication and presentation skillsAbility to multitask, prioritize and manage time effectivelyMust have a general understanding of Internal Admin PortalMust have a strong working relationship with the Live Services team due to the collaborative nature of this roleBonus points if you have experience in the home services spaceBenefitsFlexible time off with ample learning and development opportunities to continue growing your career.Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.Company OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.



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