[Remote] Seasonal Customer Support Representative, Trackwrestling

Note: The job is a remote job and is open to candidates in USA. FloSports is the leading digital platform for underserved sports, and they are seeking a seasonal Customer Support Representative for their Trackwrestling team. The role focuses on providing excellent customer service during high-volume periods, helping customers troubleshoot issues, and ensuring a positive experience with the platform.ResponsibilitiesProvide timely, friendly, and professional support to customers via phone and emailActively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solutionServe as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experienceEscalate technical issues, outages, and other concerns that may affect the viewer or user experienceMaintain and update customer accounts according to department policies and guidelinesMeet individual and department performance expectationsAssist supervisors with projects and additional tasks as neededSkillsProvide timely, friendly, and professional support to customers via phone and emailActively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solutionServe as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experienceEscalate technical issues, outages, and other concerns that may affect the viewer or user experienceMaintain and update customer accounts according to department policies and guidelinesMeet individual and department performance expectationsAssist supervisors with projects and additional tasks as neededStrong verbal and written communication skills, including the ability to clearly explain technical issues and resolution steps to a wide variety of customersStrong problem-solving skills and a willingness to take initiativeAbility to demonstrate urgency, ownership, and follow-throughStrong time management and organizational skillsComfort using computers and learning new technologyA strong work ethic and pride in delivering high-quality supportCandidates must be able to work flexible shifts during peak-volume periodsTwo or more years of experience on the Trackwrestling platform preferredTwo or more years of customer service experience preferredKnowledge of, or passion for, wrestlingTournament management experienceA strong desire to help peopleComputer networking knowledgeInterest in learning more about technologyCompany OverviewFloSports is a media and events company that provides live streaming of premier events, original video programming, and weekly studio shows. It was founded in 2006, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is http://www.flosports.tv/.