[Remote] Seasonal Customer Service Representative (Remote)
Note: The job is a remote job and is open to candidates in USA. Aspira is a customer service center that provides 24/7 support to customers across the US and Canada. The Seasonal Customer Service Representative will assist customers with reservations and inquiries, ensuring a positive experience and building customer trust through exceptional service.
Responsibilities
ā¢ Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues
ā¢ Follow established processes to assist customers with reservations, ticketing, permits, and other services
ā¢ Effectively transfer customers to the appropriate department when needed
ā¢ Seek management support when necessary for complex issues or escalations
ā¢ Document customer interactions accurately according to company standards
ā¢ Update customer accounts and system information accurately
ā¢ Meet individual KPIs and support department goals for customer service excellence
ā¢ Adhere to company policies, procedures, and performance standards
ā¢ Complete all required training and coaching within set timeframes
ā¢ Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work
ā¢ Contribute to a positive team environment by delivering best-in-class service and supporting department goals
ā¢ Perform other duties as assigned to support the contact center
ā¢ A flexible schedule is required, including evening or weekend hours
Skills
ā¢ Strong customer service skills with a professional, calm demeanor
ā¢ Ability to listen attentively, demonstrate empathy, and respond to customer needs
ā¢ Builds rapport with customers through friendly and professional interactions
ā¢ Proficient in following scripts and documenting customer interactions
ā¢ Demonstrates ownership and accountability, ensuring customers receive exceptional service
ā¢ Strong communication skills, both verbal and written, with excellent attention to detail
ā¢ 1+ years of experience providing support in a customer service role
ā¢ Proficiency in telecommunication tools and SMS
ā¢ Basic proficiency in Microsoft Office Suite
ā¢ General internet skills and the ability to use various online tools
ā¢ Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio)
Company Overview
ā¢ Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://aspiraconnect.com/.
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Responsibilities
ā¢ Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues
ā¢ Follow established processes to assist customers with reservations, ticketing, permits, and other services
ā¢ Effectively transfer customers to the appropriate department when needed
ā¢ Seek management support when necessary for complex issues or escalations
ā¢ Document customer interactions accurately according to company standards
ā¢ Update customer accounts and system information accurately
ā¢ Meet individual KPIs and support department goals for customer service excellence
ā¢ Adhere to company policies, procedures, and performance standards
ā¢ Complete all required training and coaching within set timeframes
ā¢ Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work
ā¢ Contribute to a positive team environment by delivering best-in-class service and supporting department goals
ā¢ Perform other duties as assigned to support the contact center
ā¢ A flexible schedule is required, including evening or weekend hours
Skills
ā¢ Strong customer service skills with a professional, calm demeanor
ā¢ Ability to listen attentively, demonstrate empathy, and respond to customer needs
ā¢ Builds rapport with customers through friendly and professional interactions
ā¢ Proficient in following scripts and documenting customer interactions
ā¢ Demonstrates ownership and accountability, ensuring customers receive exceptional service
ā¢ Strong communication skills, both verbal and written, with excellent attention to detail
ā¢ 1+ years of experience providing support in a customer service role
ā¢ Proficiency in telecommunication tools and SMS
ā¢ Basic proficiency in Microsoft Office Suite
ā¢ General internet skills and the ability to use various online tools
ā¢ Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio)
Company Overview
ā¢ Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://aspiraconnect.com/.
Apply tot his job
Apply To this Job