[Remote] Seasonal Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Aspira is a customer service center that provides 24/7 support to customers across the US and Canada. The Seasonal Customer Service Representative will assist customers with reservations and inquiries, ensuring a positive experience and building customer trust through exceptional service.ResponsibilitiesRespond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issuesFollow established processes to assist customers with reservations, ticketing, permits, and other servicesEffectively transfer customers to the appropriate department when neededSeek management support when necessary for complex issues or escalationsDocument customer interactions accurately according to company standardsUpdate customer accounts and system information accuratelyMeet individual KPIs and support department goals for customer service excellenceAdhere to company policies, procedures, and performance standardsComplete all required training and coaching within set timeframesCommunicate effectively with leadership and team members during shifts, ensuring proper handoff of workContribute to a positive team environment by delivering best-in-class service and supporting department goalsPerform other duties as assigned to support the contact centerA flexible schedule is required, including evening or weekend hoursSkillsStrong customer service skills with a professional, calm demeanorAbility to listen attentively, demonstrate empathy, and respond to customer needsBuilds rapport with customers through friendly and professional interactionsProficient in following scripts and documenting customer interactionsDemonstrates ownership and accountability, ensuring customers receive exceptional serviceStrong communication skills, both verbal and written, with excellent attention to detail1+ years of experience providing support in a customer service roleProficiency in telecommunication tools and SMSBasic proficiency in Microsoft Office SuiteGeneral internet skills and the ability to use various online toolsFamiliarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio)Company OverviewAspira's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://aspiraconnect.com/.