[Remote] Seasonal Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Aspira is a customer service center that provides 24/7 support to customers across the US and Canada. The Seasonal Customer Service Representative will assist customers with reservations and inquiries, ensuring a positive experience and building customer trust through exceptional service. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues Follow established processes to assist customers with reservations, ticketing, permits, and other services Effectively transfer customers to the appropriate department when needed Seek management support when necessary for complex issues or escalations Document customer interactions accurately according to company standards Update customer accounts and system information accurately Meet individual KPIs and support department goals for customer service excellence Adhere to company policies, procedures, and performance standards Complete all required training and coaching within set timeframes Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work Contribute to a positive team environment by delivering best-in-class service and supporting department goals Perform other duties as assigned to support the contact center A flexible schedule is required, including evening or weekend hours Skills Strong customer service skills with a professional, calm demeanor Ability to listen attentively, demonstrate empathy, and respond to customer needs Builds rapport with customers through friendly and professional interactions Proficient in following scripts and documenting customer interactions Demonstrates ownership and accountability, ensuring customers receive exceptional service Strong communication skills, both verbal and written, with excellent attention to detail 1+ years of experience providing support in a customer service role Proficiency in telecommunication tools and SMS Basic proficiency in Microsoft Office Suite General internet skills and the ability to use various online tools Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio) Company Overview Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is