[Remote] Seasonal Customer Service Representative (HelpLine) - Remote

Note: The job is a remote job and is open to candidates in USA. OxfordGC is seeking a Seasonal Customer Service Representative to provide customer service support for their HelpLine from September 2026 through April 2027. The role involves receiving inbound calls, providing information and solutions to customer inquiries, and ensuring customer satisfaction through effective communication and problem resolution.ResponsibilitiesReceives inbound participant phone calls and provides appropriate customer service support in accordance with program guidelinesUtilizes authorized computer systems to gather and confirm information prompted by incoming callsProvides rapid, efficient, and accurate customer service in a professional manner for extended periods of timeReceives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the InternetProvides both inbound and outbound call center support for customer inquiriesResearches and resolves complaints to ensure customer retention and satisfactionTracks the questions and answers in the call center systemUpdates or checks customer benefits statusesAnswers benefits questionsProvides information and solutions in response to inquiries pertaining to products, services, and customer complaintsAccesses databases to retrieve and record information into the call center systemReports to a supervisorSkillsMinimum of one year of incoming call center experience is requiredMust possess valid REAL IDMust live in Cleveland/Euclid, Ohio areaAuthorized to work in the U.SPublic Trust clearance required to successfully obtain the position (the process will be completed with Oxford Government Consulting prior to hire)High school diploma or equivalentDemonstrated verbal and written proficiency in the English languageExperience working in an office setting answering telephones, including demonstrated keyboard skillsAbility to facilitate clear and accurate exchange of information with callersOutstanding customer service skillsHigh keystrokes per hourStrong computer skillsPossesses an understanding of general aspects of the jobExcellent judgment and use of discretion; trustworthiness with sensitive information is paramountMust be able to work all shift schedulesWorking overtime and on weekends may be requiredRepetitive motion may be requiredMust work well with coworkers and managersMust be able to monitor email account dailyMust be able to work at computers for long periods of timeAbility to adapt to change and varying work priorities upon short noticeTelework experience preferredBenefitsEmployer pays majority of employee medical insurance premiums OR payment of $5.09/hour in lieu of medical insurance benefitsMedical insuranceDental insuranceVision insuranceShort-term disability insuranceAccident insuranceUniversal life insurance with long-term carePaid time offPaid sick leave11 paid government holidays per yearMatching 401(k) savingsCompany OverviewOxfordGC is a privately held, SBA VetCert-certified Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering innovation, automation, and efficiency across industry and government. It was founded in 2009, and is headquartered in North Beach, Maryland, USA, with a workforce of 51-200 employees. Its website is https://oxfordgc.com/.