[Remote] Seasonal Customer Service Healthcare Representative

Note: The job is a remote job and is open to candidates in USA. ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies, dedicated to enhancing customer journeys. The Healthcare Customer Service Representative role involves assisting customers with healthcare inquiries, managing inbound and outbound calls, and ensuring customer satisfaction with their health insurance policies and benefits.ResponsibilitiesHelp customers with a wide range of healthcare related inquiriesHandle inbound calls and outbound campaignsAssist with questions about current health insurance policies or benefit cardsSupport completing ordersUpdate personal information on accountsSkillsHigh school diploma or GED requiredAbility to type 25 words per minuteIntermediate/advanced technical proficiencyOpen availability 8am - 2am EST - 7 days a weekA PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)High Speed Internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 MbpsAbility to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)2 dedicated computer monitors minimum 13 inches or largerA VoIP USB Headset with microphone and a Web Cam for TrainingDedicated workspace in your home that is free of background noise and distractionsCompany OverviewResultsCX is a provider of customer experience management services. It was founded in 1990, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 10001+ employees. Its website is https://resultscx.com.