[Remote] Seasonal Customer Love Associate - (Remote - TX based)

Note: The job is a remote job and is open to candidates in USA. Reformation is a sustainable fashion company on a mission to bring eco-friendly clothing to everyone. They are seeking a Seasonal Customer Love Associate to provide exceptional customer service, build long-term client relationships, and efficiently process customer orders while gaining exposure to various business aspects. Responsibilities Provide consistently magical customer service across all customer service channels Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships Consistently meet and exceed performance goals Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development Get to know the ins and outs of all aspects of the business and gain exposure to different teams Skills Provide consistently magical customer service across all customer service channels Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships Consistently meet and exceed performance goals Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development Get to know the ins and outs of all aspects of the business and gain exposure to different teams Smart, incredibly organized, and driven towards excellence Passionate about Reformation's mission and products An incredibly friendly person who loves interacting with people and never loses their cool Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies Positive and willing to take on any task, big or small Strong communication skills across all customer service channels, including email, text, and chat Able to meet deadlines consistently while juggling multiple tasks; excellent with time management Flexible and able to work in a constantly changing environment Productive, focused work style to successfully meet case volume expectations Availability for both part-time and full-time roles with flexible schedules, including evenings, weekends, and holidays Prior experience on an e-commerce customer service team Proficiency with Kustomer and Google Suite Benefits Employer-sponsored private medical, dental, and vision insurance Commuter benefits to help support your travel to and from work Competitive paid time off policies including vacation, sick leave, and company holidays Retirement planning support for eligible employees Access to fertility care support through Carrot Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment Donate to community efforts on a yearly basis Clothing discount Culture events (like our annual Ref Values week and Volunteer Time Off) Company Overview Reformation is a revolution in fashion where design, value, and sustainability coexist. It was founded in 2009, and is headquartered in Los Angeles, California, USA, with a workforce of 501-1000 employees. Its website is