[Remote] SCS - Seasonal Sales & Customer Support Rep - Opening

Note: The job is a remote job and is open to candidates in USA. REI Co-op is dedicated to celebrating better ways of working and supporting a love for the outdoors. They are looking for passionate problem solvers to join their call center team as customer service representatives, assisting customers and members effectively while working remotely.ResponsibilitiesBuilding relationships, inside and outside the organizationEnjoy communicating effectively and accurately, both verbally and in writingAssist customers taking inbound phone calls during your shift, this may be up to 9 hours a dayApply your passion for the outdoors, REI products, and gear to serve our customers effectivelyProvide guidance, knowledge and authentic experiencesSkillsBuilding relationships, inside and outside the organizationEnjoy communicating effectively and accurately, both verbally and in writingAssist customers taking inbound phone calls during your shift, this may be up to 9 hours a dayApply your passion for the outdoors, REI products, and gear to serve our customers effectivelyProvide guidance, knowledge and authentic experiencesDemonstrate critical thinking by efficiently using a computer and navigating through various screensAvailable to attend a two week sales and service training classReside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington stateMust reside within 100 miles of an REI Retail location for the duration of the positionAbility to work a flexible work schedule with reliable and predictable attendanceMinimum age requirement of 18 yearsTo be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend dayYou will be available a minimum of 24 hours per week and up to 40 hours if your availability allowsYour scheduled hours and days will vary based on business volumesYou must have wired high speed broadband internet connection with: Download speed: at least 50 Mbps, Upload speed: at least 10 Mbps, Latency (Ping): under 150 ms, Jitter: maximum 30 ms, average 5 ms or lessYour computer must be connected directly to your modem/router using an Ethernet cableWindows PC: Windows 11, Mac: macOS 14 (Sonoma) or newer, SSD drive, Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft), CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or betterAbility to install the Windows App client to connect to AVDOne monitor with 1080p resolution or higherWired headset (REI supplied) — Bluetooth not allowedAt least two available USB ports: One USB-A for headset, One USB-A or USB-C for REI security deviceIf you use a mouse (wired or wireless with dongle), plan to need an extra USB portA USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performanceWebcam - Required for all training classesQuiet, private area, Minimal background noise, No household traffic during shiftsAll job offers are contingent upon successful completion of a background checkPrevious experience in retail and/or customer service call centerBenefitsEmployee discountAccess to health benefitsA retirement savings planAccrued time offCompany OverviewAt Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone. It was founded in 1938, and is headquartered in Kent, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.rei.com/.



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