[Remote] Schwartz Center Program Manager

Note: The job is a remote job and is open to candidates in USA. Mass General Brigham is a not-for-profit organization dedicated to advancing patient care and research. The Schwartz Center Program Manager plays a crucial role in supporting the Programs Team by coordinating operations, managing projects, and ensuring effective communication within the team and with external partners.ResponsibilitiesMaintain and manage a centralized Programs calendar across all core programs, trainings, events, and other program-related activitiesCoordinate logistics for program activities, ensuring timelines, materials, staffing, and communications are aligned and executed effectivelyServe as a point of coordination for incoming inquiries, helping to triage and route requests to the appropriate team member or resource, and responding directly when appropriateSupport consistent communication and information flow across the Programs team, ensuring clarity around priorities, deadlines, and upcoming workHelp maintain operational continuity across recurring processes and time-sensitive deliverablesDevelop and manage project plans for key program initiatives, including new program launches, process improvements, and content or resource development projectsTrack progress across multiple initiatives, ensuring clear timelines, ownership, and follow-throughProactively identify risks, gaps, and delays, and surface them to leadership with recommendations for resolutionSupport cross-functional coordination with internal teams, including Communications, Operations, and Development, as well as external partners when neededIn partnership with the Director of Information Systems, help establish and maintain practical project management tools, documentation, and workflows that improve team visibility and executionSupport the structure and facilitation of team meetings, including agenda development, documentation of key decisions, and tracking of action itemsHelp drive follow-through on key initiatives by monitoring commitments and ensuring timely execution across the teamPrepare status updates and summary materials that help leadership understand where work stands, what is at risk, and what needs attentionContribute to building a coordinated, high-functioning team environment with clear roles, responsibilities, and workflowsRun portions of operational meetings as appropriate and support meeting cadence and follow-up across the Programs teamPull, organize, and format data from Salesforce and other systems to support program tracking, reporting, and operational decision-makingEnsure accuracy, consistency, and clarity of program data used for internal decision-making and external reportingPartner with the Chief Clinical Officer to interpret data, identify trends, and contribute to monthly reportsContribute to shaping how program impact is communicated to leadership and the BoardSupport the development and maintenance of recurring reports, dashboards, and summary materials that demonstrate program reach, engagement, and impactIdentify inefficiencies in workflows and propose improvements to enhance team effectiveness, scalability, and consistencySupport operational processes across systems including Salesforce, Cvent, outbound marketing system, learning management systems (LMS), Microsoft Office tools, and internal tracking toolsProvide administrative and technical support related to program operations and training logisticsHelp maintain accurate records, templates, and process documentation so that core team functions are reliable and repeatableCollaborate with colleagues to strengthen systems that support onboarding, communication, reporting, and internal coordinationPartner with the Community Experience Manager and Programs team to support planning and execution of webinars, events, and community engagement opportunitiesAssist with promotion, coordination, participant communications, and follow-up to ensure high-quality participant experiencesSupport internal logistics related to events including event and registration operations, processes, data, and technologyProvide logistical and operational support for training programs, including coordination, scheduling, participant tracking, and related communicationsSupport backend processes related to learning management systems and training enrollment as neededMay occasionally support elements of training delivery based on interest and comfort level; this is not a core responsibility of the roleSkillsBachelor's degree in a relevant field (e.g., healthcare administration, public health, nonprofit management, business, or a related discipline)5+ years of professional experience in program management, project management, operations, or a closely related roleExperience working with SalesforcePrior experience with learning management systems (LMS) and user support related to online learning and engagement platformsDemonstrated ability to manage multiple projects simultaneously and deliver high-quality work on timeStrong organizational skills and attention to detail, with the ability to track and manage complex workflows and moving partsExcellent written and verbal communication skills, including the ability to prepare clear summaries and reportsComfort working with data and generating reports to support decision-making and organizational visibilityAbility to build collaborative relationships and work effectively across teams and functionsAbility to prioritize effectively across competing demands in a fast-paced, evolving environmentAbility to operate professionally in a remote environment with Eastern Time Zone working hours, 9AM-5PMExperience in healthcare, nonprofit, or other mission-driven organizationsExperience using project management tools (e.g., Asana, Smartsheet, Monday.com, or similar)Project Management Professional (PMP) certification or equivalent training and experienceExperience supporting reporting, dashboards, or leadership-facing materials that communicate organizational impactBenefitsIn addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Company OverviewMass General Brigham specializes in providing medical treatments and health diagnostics services. It was founded in 1994, and is headquartered in Somerville, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.massgeneralbrigham.org.