[Remote] Scheduling Specialist

Note: The job is a remote job and is open to candidates in USA. Lexitas is a rapidly growing national provider of legal and corporate support services. The Scheduling Specialist is responsible for managing schedules, handling client inquiries, and providing support related to billing and services, ensuring a positive client experience. Responsibilities Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency Assist with scheduling management, job requests, and allocation of resources Monitor client job requests and proactively communicate issues or updates Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information Track resource backlogs and jobs in progress to ensure timely completion Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues Handle customer service calls with a focus on first-contact resolution Communicate with clients via phone and email regarding transcripts, exhibits, video products, and order status Troubleshoot client concerns to identify root causes related to transcripts, exhibits, video, or billing Resolve service and billing requests, including cost estimates, invoices, payments, repository access, and product delivery issues Obtain completed transcript and video order forms and confirm client product requests Escalate unresolved inquiries to appropriate departments when necessary Support the sales team by identifying new leads or potential client concerns Document and report customer feedback, inquiries, and satisfaction trends to management Perform additional duties as assigned Skills High school diploma or equivalent required Minimum of 1 year of experience as a Scheduling Specialist or within the court reporting industry Working knowledge of HIPAA regulations and compliance requirements Demonstrated adherence to compliance policies and best practices A collaborative, team-oriented mindset with a focus on continuous improvement A strong commitment to delivering exceptional customer service to attorneys and paralegals Clear, professional written and verbal communication skills Outstanding organizational skills with a keen attention to detail A strong work ethic and the ability to remain calm under pressure Proven multitasking skills in a deadline-driven environment Comfort working independently as well as collaboratively across teams Flexibility to work occasional overtime as business needs require High reliability, punctuality, and professionalism Proficiency in Microsoft Outlook, Word, and Excel, with the ability to quickly learn new software Benefits Fully equipped home office setup, including a company-issued laptop Company Overview Lexitas is a professional family of litigation support companies that offers an array of litigation support services. It was founded in 1987, and is headquartered in Houston, Texas, USA, with a workforce of 501-1000 employees. Its website is