[Remote] Scaled Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Brex is an intelligent finance platform that empowers companies to manage their spending effectively. As a Scaled Customer Success Manager, you will leverage technology to support customers at scale, ensuring a seamless experience and developing strategies to retain and grow their business.ResponsibilitiesIndependently develop strategies to retain and grow Brex CustomersUse Customer Success and other marketing automation platforms to engage with customers at scalePartner with other Scaled CSMs to contribute to and test scaled playbooks and engagement strategies. Design and execute one-to-many programs, including email campaigns, webinars, office hours, and digital content that educate customers, drive product adoption, and surface expansion opportunities across customer segmentsProactively identify and mitigate riskMonitor accounts through cases, product usage dashboards, account health triggers, and other ongoing, customized alertsPartner with the Sales teams to source expansion opportunities and find the next group of “unicorns” in our book of businessWork closely with the VIP Support team to ensure customer issues are resolved in a timely fashionAdvocate for the voice of the customer internally at Brex, identifying customer trends and providing internal feedback on how Brex can better serve our customersSkillsAt least 3 years experience in customer-facing, marketing, or program management rolesExperience and comfort interacting with a high volume of customers at different stages of the customer lifecycleExperience working at a SaaS or Fintech organizationYou are passionate about working with customers to ensure they achieve their goalsYou're a creative self-starter who understands customers, their use cases, and how to be a trusted partnerYou see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties at Brex or in other rolesYou're comfortable presenting new ideas, challenging the status quo, and asking, 'How can we scale or streamline this?'Track record of building customer programs from scratch that drove measurable retention or expansion outcomesExperience leading large-scale webinars and workshopsExperience creating successful email outreach programsExperience creating & leading customer education initiativesExperience leveraging AI strategically and responsibly for large data setsBenefitsThe starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.Company OverviewBrex is a financial service and technology company that provides business credit cards and cash management accounts. It is a sub-organization of Capital One. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://brex.com.Company H1B SponsorshipBrex has a track record of offering H1B sponsorships, with 7 in 2026, 31 in 2025, 49 in 2024, 53 in 2023, 65 in 2022, 70 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.