[Remote] SCA Helpdesk I

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider, seeking a SCA Helpdesk I to join their team. The role involves providing 24/7 IT support as the first point of contact for user issues, utilizing ITIL-based service management processes to log and resolve incidents while recommending improvements to enhance service quality.
Responsibilities
• In-depth knowledge of IT service desk operations
• Expertise in ticket resolution and escalation
• Strong customer service and communication skills
• Ability to identify and resolve recurring issues
• Analytical skills
• Omnichannel Support

Skills
• Minimum 1 years performing IT customer support role/responsibilities
• Ability to obtain a Public Trust clearance
• In-depth knowledge of IT service desk operations
• Expertise in ticket resolution and escalation
• Strong customer service and communication skills
• Ability to identify and resolve recurring issues
• Analytical skills
• Omnichannel Support
Benefits
• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits

Company Overview
• NTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.

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