[Remote] SCA Helpdesk I
Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider, seeking a SCA Helpdesk I to join their team. The role involves providing 24/7 IT support as the first point of contact for user issues, utilizing ITIL-based service management processes to log and resolve incidents while recommending improvements to enhance service quality. Responsibilities In-depth knowledge of IT service desk operations Expertise in ticket resolution and escalation Strong customer service and communication skills Ability to identify and resolve recurring issues Analytical skills Omnichannel Support Skills Minimum 1 years performing IT customer support role/responsibilities Ability to obtain a Public Trust clearance In-depth knowledge of IT service desk operations Expertise in ticket resolution and escalation Strong customer service and communication skills Ability to identify and resolve recurring issues Analytical skills Omnichannel Support Benefits Medical, dental, and vision insurance with an employer contribution Flexible spending or health savings account Life and AD&D insurance Short and long term disability coverage Paid time off Employee assistance Participation in a 401k program with company match Additional voluntary or legally-required benefits Company Overview NTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is