[Remote] SAP Supply Chain Command Center Analyst / Lead

Note: The job is a remote job and is open to candidates in USA. CloudIngest is seeking an SAP Supply Chain Command Center Analyst / Lead to provide operational support for SAP Supply Chain applications. The role involves monitoring systems, resolving incidents, and driving continuous improvement initiatives to ensure operational excellence.ResponsibilitiesProvide 24x7 operational support for SAP Supply Chain applications and integrationsMonitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructureProactively identify, triage, and resolve incidents (P1–P4) to minimize business impactLead major incident management, war rooms, and stakeholder communicationsPerform root cause analysis and drive problem management activitiesSupport releases, deployments, environment readiness, and production validationsMonitor critical business transactions and escalate operational risksDevelop SOPs, runbooks, knowledge articles, and operational documentationDrive automation, continuous improvement, and operational excellence initiativesPrepare operational dashboards, KPI reports, and governance updatesSkillsSAP ECC MM or SAP ECC OTC (Order-to-Cash)SAP Supply Chain processes (Procurement, Inventory, Logistics, Order Management)Incident, Problem & Change Management (ITIL)Monitoring & Production SupportProvide 24x7 operational support for SAP Supply Chain applications and integrationsMonitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructureProactively identify, triage, and resolve incidents (P1–P4) to minimize business impactLead major incident management, war rooms, and stakeholder communicationsPerform root cause analysis and drive problem management activitiesSupport releases, deployments, environment readiness, and production validationsMonitor critical business transactions and escalate operational risksDevelop SOPs, runbooks, knowledge articles, and operational documentationDrive automation, continuous improvement, and operational excellence initiativesPrepare operational dashboards, KPI reports, and governance updates8+ years in SAP Production Support, Command Center Operations, or SAP Supply Chain Application SupportSAP S/4HANA, MM, SD, WM/EWM, PP, TM, APO/IBPSupply Chain Management processesSAP Solution Manager / Focused RunServiceNowSplunk, Dynatrace, AppDynamics, GrafanaMiddleware & Cloud MonitoringSQL and Data AnalysisIncident & Major Incident ManagementProblem & Root Cause AnalysisChange & Release ManagementExecutive CommunicationITIL Framework KnowledgeCompany OverviewCloudIngest offers software development, digital Transformations, business intelligence, and cloud services. It was founded in undefined, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 51-200 employees. Its website is https://cloudingest.com.Company H1B SponsorshipCloudIngest has a track record of offering H1B sponsorships, with 7 in 2025, 9 in 2024, 13 in 2023, 6 in 2022, 2 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.