[Remote] SAP Consultant - Remote

Note: The job is a remote job and is open to candidates in USA. Scalence L.L.C. is seeking an SAP Consultant to manage the SAP Supply Chain Command Center on a 24x7 basis. The role involves monitoring critical applications, managing incidents, and driving continuous improvement initiatives within the supply chain processes.ResponsibilitiesOperate and manage the SAP Supply Chain Command Center on a 24x7 basisMonitor business-critical SAP Supply Chain applications, interfaces, integrations, batch jobs, middleware, cloud services, and infrastructure componentsEnsure continuous operational visibility across Order Management, Procurement, Inventory, Logistics, Warehouse Management, Transportation Management, and Supply Chain Planning processesPerform shift handoffs and maintain operational continuity across global support teamsProactively monitor system health utilizing tools such as: SAP Solution Manager, SAP Focused Run, Dynatrace, Splunk, AppDynamics, Grafana, ServiceNow, Azure Monitor, Cloud-native monitoring platformsIdentify, triage, and prioritize incidents before they impact business operationsPerform event correlation and root cause analysisLead incident triage activities for Priority 1 through Priority 4 incidentsCoordinate war rooms and bridge calls during major incidentsEngage appropriate resolver groups and vendorsEnsure SLA adherence for incident response and resolutionProvide executive communications during critical business outagesDrive root cause investigations for recurring incidentsIdentify operational trends and systemic issuesDevelop corrective and preventive action plansTrack remediation activities through closureSupport critical business events, product launches, financial close activities, inventory cycles, promotions, seasonal peaks, and supply chain transformationsMonitor business transaction flows and key operational KPIsEscalate risks impacting revenue, customer experience, or operational performanceCoordinate environment availability and readiness activitiesSupport code deployments, release validations, smoke testing, and production readiness reviewsManage environment calendars and maintenance windowsEnsure successful implementation of changes with minimal business disruptionIdentify opportunities for operational automationImplement self-healing and predictive monitoring capabilitiesLeverage AI and analytics to improve operational efficiencyReduce manual effort through automation of repetitive support activitiesDrive continuous improvement initiatives across support processesPrepare operational dashboards and executive reportsTrack service performance metrics including: Availability, Incident Volume, MTTA, MTTR, Change Success Rate, Defect Leakage, SLA ComplianceParticipate in governance meetings with business and IT leadershipDevelop and maintain SOPs, runbooks, playbooks, knowledge articles, and troubleshooting guidesFacilitate knowledge transfer sessions across support teamsMaintain operational documentation and process standardsSkillsSAP Supply Chain ManagementSAP S/4HANASAP ECCSAP MMSAP SDSAP WM / EWMSAP PPSAP TMSAP APO / IBPSupply Chain Business ProcessesSAP Solution ManagerServiceNowSplunkDynatraceAppDynamicsMiddleware MonitoringCloud Monitoring PlatformsSQL and Data AnalysisBatch Job MonitoringExecutive CommunicationIncident ManagementProblem ManagementChange ManagementRelease ManagementITIL FrameworkRoot Cause AnalysisCompany OverviewIn today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. It was founded in undefined, and is headquartered in Morristown, New Jersey, US, with a workforce of 501-1000 employees. Its website is https://www.scalence.com/.