[Remote] Salesforce Support Analyst

Note: The job is a remote job and is open to candidates in USA. Campus4Tech is offering a hands-on Training & Placement Program for individuals interested in becoming Salesforce Support Analysts. The role involves providing Level 1 and Level 2 support for Salesforce users, troubleshooting issues, and assisting with user management and enhancements. Responsibilities Provide Level 1 and Level 2 support for Salesforce users, including issue triage and resolution Analyze and resolve issues related to Salesforce configuration, security, workflows, flows, validation rules, and reports Support user management including profiles, permission sets, roles, and access requests Assist with Salesforce enhancements, minor configurations, and change requests Work with developers on issue escalation related to Apex, LWC, or integrations Maintain and update support documentation, SOPs, and knowledge articles Skills Candidates with no prior Salesforce experience but with a background in IT support, CRM systems, business operations, or data analysis Fresh graduates, career switchers, or returning professionals interested in starting a Salesforce career Strong problem solvers who enjoy troubleshooting, user support, and system enhancements Individuals comfortable working in Agile or ITIL-based support environments Experience with customer service, ticketing tools, or enterprise applications Company Overview At Campus4Tech, we specialize in providing transformative training programs tailored for individuals seeking to enhance their skills, regardless of previous career paths or employment gaps. It was founded in 2018, and is headquartered in New Brunswick, New Jersey, US, with a workforce of 501-1000 employees. Its website is