[Remote] Salesforce Operations CRM Analyst

Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Salesforce Operations / CRM Support Analyst to support a large-scale business transformation initiative focused on modernizing licensing opportunities and rights management across a global enterprise. The role involves ensuring the CRM platform remains operational and effective for business users, maintaining data quality, troubleshooting issues, and improving platform adoption.ResponsibilitiesProvide day-to-day production support for Salesforce users across multiple business functionsInvestigate and resolve Salesforce application issues, defects, and user requestsTroubleshoot integration failures and coordinate resolution with technical teamsSupport GridBuddy-related functionality, user requests, and troubleshooting activitiesManage user onboarding, provisioning, access requests, and permission changesPerform Salesforce data cleanup activities including duplicate management and orphaned record remediationMonitor system health and proactively identify data quality concernsExecute QA testing, regression testing, and validation activities for platform enhancementsCreate and maintain training materials, user guides, and support documentationAssist users with reporting, dashboards, and CRM best practicesTrack support trends and recommend process improvementsCollaborate with business analysts, administrators, and development teams to improve platform effectivenessSkills4+ years of Salesforce Administration, Operations, or CRM Support experienceHands-on experience supporting Salesforce production environmentsExperience troubleshooting user issues and resolving production incidentsStrong Salesforce data management and data quality experienceExperience identifying and correcting duplicate records and data integrity issuesExperience supporting end-user onboarding and training initiativesKnowledge of Salesforce security, permissions, and user administrationExperience executing QA, UAT, or regression testing activitiesStrong analytical and troubleshooting skillsExcellent communication and customer service abilitiesAbility to manage multiple priorities simultaneouslyExperience working in Agile or iterative delivery environmentsSalesforce Administrator CertificationGridBuddy experienceSalesforce Sales Cloud experienceMedia, entertainment, licensing, or consumer products industry experienceBenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowCompany OverviewStand8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is https://www.stand8.io.Company H1B SponsorshipStand8 Technology Consulting has a track record of offering H1B sponsorships, with 1 in 2024, 5 in 2023, 3 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.