[Remote] Salesforce Functional Analyst

Note: The job is a remote job and is open to candidates in USA. Niyam IT is a technology company focused on innovative solutions in various sectors including Emergency Preparedness and Health IT. They are seeking an experienced Salesforce Functional Analyst to support federal programs by analyzing business needs and translating them into functional requirements for Salesforce solutions.ResponsibilitiesAnalyze business and user needs within a federal program environment and document detailed functional requirementsCollaborate with government stakeholders to define system scope, objectives, and business processes aligned to mission needsConduct research, fact-finding, and data analysis to support solution design and program objectivesFacilitate requirements gathering sessions, stakeholder interviews, and working groups with federal clientsTranslate business requirements into functional specifications for Salesforce configuration and development teamsSupport Agile or hybrid project delivery, including backlog grooming, sprint planning, and user story developmentEnsure solutions align with federal compliance requirements (e.g., NIST, FedRAMP, security and privacy standards)Assist in the development of end-user documentation, SOPs, and training materialsDeliver end-user training and provide post-deployment support to federal usersProvide subject matter expertise in Salesforce functionality and business process optimizationAnalyze system issues and recommend compliant, scalable solutionsSupport preparation of project deliverables, reports, and required contract documentationCoordinate with cross-functional teams, including security, infrastructure, and development, to ensure successful deliverySkillsUS Citizenship with ability to successfully complete a federal background investigationBachelor's degree in Computer Science, Information Systems, Software Engineering, or related fieldMinimum of 5 years of experience as a Functional Analyst, Business Analyst, or similar roleHands-on experience supporting Salesforce implementations or enhancementsExperience working on federal government contracts or within regulated environmentsStrong understanding of requirements gathering, business process analysis, and documentation practicesExperience supporting system testing, including UAT coordination and defect trackingFamiliarity with federal compliance frameworks such as NIST 800-53, FedRAMP, or similarStrong analytical, problem-solving, and critical-thinking skillsExcellent communication skills with the ability to interact with government stakeholdersSalesforce certifications (e.g., Salesforce Administrator, Business Analyst, Platform App Builder)Experience with Salesforce GovCloud or other secure cloud environmentsExperience working in Agile/Scrum environments using tools such as Jira or Azure DevOpsKnowledge of Salesforce products such as Sales Cloud, Service Cloud, or Experience CloudFamiliarity with data reporting, dashboards, and analytics within SalesforceExperience with integrations between Salesforce and other federal systemsStrong experience with user training, change management, and adoption strategiesBenefitsFlexible Work Hours: Life doesn’t always fit into a 9-to-5 schedule. We offer flexibility to help you manage your work-life balance effectively.Remote Work: Niyam IT understands the value of flexibility. We offer remote work.Career Growth: Niyam IT is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company.Great People: Our people are the blueprint of who Niyam IT is to the industry and community.Great Environment: Niyam IT fosters a great environment where innovation, collaboration, and personal growth thrive.Diversity & Inclusion: We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam IT.Company OverviewNiyam IT is an IT consulting firm specialized in data science, GIS applications and cloud engineering services. It was founded in 2007, and is headquartered in Leesburg, Virginia, USA, with a workforce of 51-200 employees. Its website is https://niyamit.com/.