[Remote] Salesforce certified scrum master systems administrator and business analyst

Note: The job is a remote job and is open to candidates in USA. The Consortium, Inc. is seeking a Salesforce Program Manager & Senior System Admin who will oversee program management and provide Salesforce support in a highly customized environment. This hybrid role involves facilitating Agile methodologies, managing cross-functional dependencies, and engaging with stakeholders to drive end-user adoption and deliver solutions.

Responsibilities
• Oversee program planning, delivery timelines, and cross-team execution for Salesforce initiatives
• Identify, manage, and resolve complex cross-functional dependencies
• Ensure transparency of program status, risks, and release roadmaps
• Track and report progress against commitments, quality metrics, and delivery outcomes
• Maintain documentation of business processes, release notes, workflows, and program artifacts
• Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Support a structure of continuous improvement by managing retrospective actions to completion
• Remove impediments through proactive problem-solving and stakeholder coordination
• Work with stakeholders to understand needs and translate them into scalable solutions
• Facilitate UAT sessions and functional demonstrations across multiple teams
• Lead onboarding, training, and change-management activities
• Drive user adoption through structured communication and support
• Build positive team dynamics and strong relationships with customers, users, and technical staff
• Other Duties as Assigned

Skills
• Bachelor's degree
• 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting
• Minimum 3+ years as a business analyst
• 5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)
• Excellent analytical thinking, problem-solving, communication, and documentation skills
• Experience working in Agile delivery environments
• Strong working knowledge of Jira for backlog and sprint management
• Ability to foster a data-driven, structured Agile culture
• Demonstrated ability to balance team capacity, prioritization, quality, and deadlines
• Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices
• Experience leading multi-functional project or scrum teams on complex, integrated platforms
• Strong leadership presence with accountability for end-to-end delivery
• Salesforce Admin Certification preferred
• Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)
• Experience with Salesforce configuration or implementation

Company Overview
• The Consortium provides adult behavioral health, children's behavioral health, and residential behavioral health services. It was founded in 1967, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://consortiuminc.org.

Company H1B Sponsorship
• The Consortium has a track record of offering H1B sponsorships, with 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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