[Remote] Salesforce Business Systems Analyst

Note: The job is a remote job and is open to candidates in USA. Daikin Applied Americas is the world's largest HVAC company, recognized by Forbes as one of America's Best-In-State Employers 2025. They are seeking a Salesforce Business Systems Analyst to enhance and maintain Salesforce and related automated systems, focusing on improving operational efficiency and supporting service teams through collaboration with stakeholders.ResponsibilitiesPrimary focus on supporting Service operations while maintaining a working understanding of other business areasSupport Salesforce help Case ManagementManage customer expectations at all levelsPartner with stakeholders to analyze business processes, gather requirements, and identify opportunities for continuous improvementTranslate business requirements into functional specifications, ensuring clear documentation and traceabilityAct as SME for integrations, data quality, reporting, and analytics associated to areas of business you are supportingBuild strong cross-functional relationships, manage stakeholder expectations, and independently drive priorities and communicationParticipate in projects as needed by providing business analysis, testing support, and other cross-functional contributions to ensure successful deliveryEnsure all documentation is created, maintained, validated, and kept up to date to support system accuracy, user adoption, and ongoing process effectivenessWork independently and communicate professionallyCommunicate to business stake holders regarding enhancementsOther duties as neededSkillsBachelor's degree or equivalent experience2-4 years of related experienceSalesforce experienceCPQ software experienceStrong communication and organizational skillsHighly proficient in ExcelDocumentation SkillsProblem SolvingWork visa sponsorship is not available for this positionFamiliarity with Salesforce Revenue CloudProject Management experienceSharepoint experienceBenefitsMedical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much moreMultiple medical insurance plan options + dental and vision insurance401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributionsCompany provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverageShort term and long-term disability3 weeks of paid time off for new employees + 11 company paid holidaysVacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrualPaid sick time in accordance of the federal, state and local lawPaid parental leave and tuition reimbursement after 6 months of continuous serviceCompany OverviewDaikin Applied delivers superior air quality and energy efficiency to every solution with innovation in advanced technology, IoT, and next generation compressors. It was founded in 1933, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.daikinapplied.com.