[Remote] Salesforce Administrator Tier 3

Note: The job is a remote job and is open to candidates in USA. Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business that specializes in secure and scalable digital solutions for government transformation. They are seeking a Salesforce System Administrator to support the Veteran’s Crisis Line under the OMEGA program, ensuring the availability and functionality of Salesforce tools while troubleshooting issues and providing advanced support to customers. Responsibilities • Supporting the Veteran’s Crisis Line under the OMEGA program • Troubleshoot issues occurring in the Salesforce instances we support via Service Now tickets and Salesforce cases Skills • Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent practical experience • 3+ years of hands on Salesforce Administration experience, including Tier 3 or enterprise level support • Proven experience supporting large scale, business critical Salesforce environments with complex users, data, and integrations • Advanced Salesforce Administration across Sales Cloud and Service Cloud (6+ years) • Expert level configuration of Flows, Validation Rules, Process Automation, and Approval Processes (5+ years) • Strong experience with Profiles, Permission Sets, Role Hierarchies, Sharing Rules, and Security Model design (6+ years) • Deep understanding of data management, including Data Loader, bulk updates, data validation, and data integrity best practices (5+ years) • Experience troubleshooting production issues, root cause analysis, and Tier 3 escalations (4+ years) • Familiarity with SOQL, reporting, dashboards, and performance optimization (4+ years) • Strong communication skills with the ability to explain technical issues to non technical stakeholders • Proven ability to manage high priority incidents, competing deadlines, and stakeholder expectations • Permanent Residents or U.S. Citizenship (Required) • This role requires you to live within the contiguous United States • Experience supporting 24/7 operations or mission critical environments • Exposure to GovCloud, Shield, or compliance driven Salesforce orgs • Familiarity with ITSM tools such as ServiceNow or Jira • Experience supporting large user bases (10,000+ users) Benefits • Healthcare • Paid vacation time Company Overview • Sprez·za·tu·ra (sprāt-tsä-ˈtü-rä) n. Itl – The art of making the difficult appear effortless. It was founded in 2009, and is headquartered in Mc Lean, Virginia, USA, with a workforce of 51-200 employees. Its website is Apply tot his job