[Remote] Salesforce Administrator & Support Specialist

Note: The job is a remote job and is open to candidates in USA. Family Reach is a national nonprofit dedicated to removing financial barriers for cancer patients. The Salesforce Administrator & Support Specialist plays a pivotal role in supporting Salesforce operations, managing user access, and ensuring data integrity while providing user support and training. Responsibilities Manage user access, roles, profiles, permission sets, and security controls Oversee org-wide settings, record types, page layouts, fields, queues, and sharing rules Support declarative automation including Flows, Process Builder, tasks, email alerts, and related automation tools Assist with Salesforce reporting, dashboards, folder structure, report types, and access management Maintain system integrity through platform maintenance, continuous improvement, and Salesforce release readiness Support Salesforce training initiatives and user enablement Maintain Salesforce documentation and contribute to ongoing governance standards Manage and support managed and unmanaged packages, routine updates, and feature rollouts Support and execute data imports, exports, and data migrations using tools such as Data Loader and Excel Lead and assist with data cleansing, standardization, deduplication, and hygiene initiatives Help enforce data standards, storage protocols, retention policies, and compliance best practices Serve as the first-response point of contact for Salesforce support needs and internal help requests Organize ticket intake, triage, prioritization, and SLA tracking Manage backlog of requests, story creation, and sprint alignment where applicable Maintain and manage Jira (or similar ticketing systems) for request processing and department organization Provide recommendations to improve support processes and help desk frameworks Assist in planning and executing testing for enhancements, feature deployments, and release updates Document system processes, enhancements, configurations, and project notes Contribute to knowledgebase, user guides, and process documentation to support ongoing operational maturity Skills Salesforce Platform Administrator Certification required Experience administering Salesforce (Sales Cloud, NPSP, or similar Salesforce platforms) Working knowledge of Salesforce configuration, automation (Flows), reporting, and dashboards Experience managing users, permissions, and data using common tools (e.g., Excel, Data Loader) Comfort working with internal team to support business processes and system improvements Strong problem-solving and communication skills Collaborative, team-oriented approach Curiosity and a desire to learn, grow, and explore new ways of working with Salesforce and related tools Additional Salesforce certifications a plus Familiarity with ticketing tools (e.g., Jira, Zendesk) and CRM data best practices is helpful Benefits Annual performance bonus Medical Dental Vision Retirement plan Generous vacation and leave policies Company Overview Family Reach is a national nonprofit organisation dedicated to alleviating the financial burden of cancer. It was founded in 2003, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is