[Remote] Salesforce Administrator

Note: The job is a remote job and is open to candidates in USA. Diversified Systems is an award-winning Technology Services corporation providing IT project consulting services nationwide. They are seeking a Salesforce Platform Administrator to manage, configure, and improve the Salesforce platform while acting as a liaison between business stakeholders and technical teams. The role involves user support, training, and ensuring the Salesforce environment is secure and aligned with business objectives.ResponsibilitiesAdminister and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controlsDesign, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objectsPartner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutionsServe as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoptionDevelop and maintain reports, dashboards, and analytics to support operational and executive decision-makingManage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activitiesCoordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environmentsTroubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activitiesSupport integrations between Salesforce and internal or external systems using APIs and approved integration toolsDevelop and maintain system documentation, configuration standards, operating procedures, and knowledge base materialsDeliver end-user training and provide ongoing support to business and technical staffMentor junior administrators and agency staff to build internal Salesforce administration and support capabilitiesAssist in establishing Salesforce governance, security, change management, and platform support processesEnsure compliance with Commonwealth security, accessibility, records management, and data governance requirementsSkills5 years of professional experience administering, configuring, supporting, or developing enterprise applications required3 years of hands-on Salesforce administration experience in a complex enterprise environment requiredExperience configuring Salesforce using declarative platform capabilities, including Flows, security models, reports, dashboards, validation rules, approval processes, and custom objects requiredExperience gathering business requirements and translating them into technical solutions requiredExperience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support requiredExperience managing Salesforce security, user provisioning, permission sets, profiles, and role hierarchies requiredExperience supporting data migration, data quality, and system integration activities requiredExperience participating in software testing, release management, and deployment processes requiredExperience developing end-user training materials and providing user support requiredStrong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences requiredRelevant Salesforce Certification (Certified Admin, Advanced Admin, Platform App Builder, BA, Platform Developer I, etc.) highly desiredExperience with Salesforce Industries (Vlocity), OmniStudio, DataRaptors, Integration Procedures, and FlexCards highly desiredExperience supporting Salesforce implementations, migrations, or large-scale platform modernization efforts highly desiredExperience with Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud implementations highly desiredExperience with Copado, Git, DevOps, CI/CD, and source control practices highly desiredExperience developing Salesforce Flows and low-code automation solutions highly desiredWorking knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns highly desiredExperience establishing governance frameworks, support models, and administrative standards for Salesforce environments highly desiredExperience training, mentoring, or leading other Salesforce administrators and support staff highly desiredExperience supporting enterprise systems within government, public sector, healthcare, or other highly regulated environments highly desiredCompany Overview(DSI) was established to provide quality IT consulting services to state and federal government agencies and commercial businesses looking to increase market share, improve profits, and increase productivity while reducing costs and turnaround time. It was founded in 1990, and is headquartered in Westerville, Ohio, USA, with a workforce of 51-200 employees. Its website is https://www.diversifiedsystems.com/.Company H1B SponsorshipDiversified Systems.com has a track record of offering H1B sponsorships, with 1 in 2023, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.