[Remote] Salesforce Administrator

Note: The job is a remote job and is open to candidates in USA. Carrier Enterprise is a leading national distributor specializing in residential and light commercial HVAC products. The Salesforce Administrator will drive transformation across the company by developing and implementing Salesforce-based processes and solutions, working directly with project management, executive leadership, and stakeholders to ensure successful rollouts and user adoption.ResponsibilitiesCreate and support Salesforce Sales/Service/Marketing/Experience Cloud processes such as lead generation, opportunities, CPQ, Omni-Channel (cases, chats, calls, texts), knowledge, installed‑packages, system integrations and data extensionsConfigure standard and custom objects, fields, page layouts, validation rules, flows, case paths/statuses, record stages, approval processes and lightning components to streamline workflows and improve productivityDesign, implement and maintain standardized dashboards, charts and reports that deliver actionable insights to stakeholders and support data-driven decision-makingPerform ongoing configuration, support, maintenance and enhancements to maintain a scalable/sustainable architecture for processes, tools and usersManage user security, roles, profiles, permission sets, queues, sharing rules and public groups to ensure appropriate data accessLeverage export/import/analysis/backup tools to cleanse, deduplicate and archive data with an emphasis on data integrity & governance standardsRespond to support tickets, familiarize champions & users with best practices and create appropriate documentation to drive user understanding & adoptionDevelop and test new new/enhanced processes, version features, release updates in sandboxes and deploy them to production (e.g. via change sets, workbench)Work with leadership, SMEs, stakeholders, project managers, fellow admins and external partners to implement standardized solutions aligned with business requirements and processesSkillsSalesforce Certified Platform Administrator with Bachelor's degree or equivalent; expertise with objects/fields, flows, validation rules, approval processes, role hierarchies, users/profiles/permission sets, page layouts, reports/dashboards and change sets1+ years of hands-on experience configuring & implementing Salesforce solutions in Lightning Experience, especially Sales Cloud and Service Cloud (Marketing Cloud and Experience Cloud a plus)Strong attention to detail with a proven ability to design processes that drive user adoption and maintain a high level of data qualityStrong communicator skilled at engaging employees/users across all organizational levels with varying technical knowledge to provide excellent customer supportSelf-motivated learner eager to expand technical skills, increase project leadership responsibilities and pursue additional Salesforce training/certificationsBenefitsCompany Paid Volunteer Time OffHealth InsuranceHealth Savings AccountDental InsuranceVision InsuranceLife InsuranceDisability Insurance (Short-term and Long-term)Employee Assistance Program (EAP)Tuition Reimbursement & Professional DevelopmentPaid Vacation & Sick timeCompany Paid Holiday's401(k) Plan with Employer MatchEmployee Discount ProgramCompany OverviewCarrier Enterprise is an independent HVAC/R distribution company. It was founded in 2009, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.carrierenterprise.com/.