[Remote] Sales Support Specialist (Remote)

Note: The job is a remote job and is open to candidates in USA. First American is a company dedicated to fostering a people-first culture and providing home warranty products and services. They are seeking a Sales Support Specialist who will manage relationships with agents and support the sales force by handling claims and ensuring effective communication among all parties involved in the claim process.ResponsibilitiesManage the relationship between Brokers, Sales Field, and Homeowners as related to claim activityMake decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activityTriage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice)Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales ManagersObtain cost on work performed outside of First American for sales reps, sales managers and divisional managersParticipates in department improvement plans, including brainstorming Falcon enhancementsProvide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of SalesHandle various dispatch activities as requested by sales managers and at representatives own discretionCommunicate with various departments to coordinate completion effortsTake reports from contractors and make decisions with a predetermined authorization limitProcess reimbursement and cash out requestsProvide cost for covered and non-covered itemsPurchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completionSkillsHigh School Diploma or equivalentAt least 2 - 4 year's internal Claims Resolution Level II representative experienceSales experience desirableFundamental understanding of Home Warranty policies, systems and appliancesUnderstanding of sales / real estate transactionsGood listening, verbal and written communication skillsProven customer service skillsGood organizational skills with the ability to multi-task, prioritize and follow upStrong problem solving and conflict resolution skillsMust have excellent analytical skillsMeticulous attention to detailAdvanced contract knowledgeAdvanced procedure and process knowledgeWorking knowledge of Microsoft OfficeBenefitsMedicalDentalVision401kPTO/paid sick leaveEmployee stock purchase planCompany OverviewFirst American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.