[Remote] Sales Service Representative (Vietnamese/English Speaking)

Note: The job is a remote job and is open to candidates in USA. Pavago is a leading Debt Settlement Agency serving clients across the United States and Canada. They are seeking a motivated Sales Service Representative (Vietnamese-Speaking) to engage with prospective clients, guiding them through the debt resolution process and providing exceptional customer service.ResponsibilitiesAnswer inbound calls from prospective clients interested in debt settlement and debt consolidation servicesProvide clear and accurate information regarding company services and available solutionsBuild trust and rapport with clients by understanding their financial circumstances and needsRecommend appropriate solutions based on each client's situationConduct timely follow-up with leads generated through various channelsMake outbound calls to prospects and existing leads when necessaryMaintain ongoing communication throughout the sales processEnsure every client receives a professional and supportive experienceMaintain detailed and accurate records of all client interactions within the CRM systemTrack follow-up activities, conversations, and client progressEnsure data integrity and proper documentation of all communicationsWork closely with sales and customer service teams to achieve company goalsShare client feedback and insights to improve processes and customer experienceStay informed about company offerings, industry trends, and service updatesSkillsPrevious experience in sales, customer service, inside sales, or a client-facing roleExcellent verbal and written communication skills in both Vietnamese and EnglishStrong active listening and relationship-building abilitiesAbility to explain complex information clearly and professionallyStrong organizational and time-management skillsExperience using CRM systems and related technologyDetail-oriented with excellent follow-throughAbility to work independently in a remote environmentComfortable managing multiple conversations and priorities simultaneouslyStrong problem-solving skills and customer-focused mindsetAbility to remain calm, professional, and empathetic when discussing sensitive financial situationsFinancial services experience is preferred but not requiredBenefitsCompetitive base salary plus performance-based incentives.Comprehensive onboarding and ongoing training.Fully remote work environment.Career growth and advancement opportunities.Supportive and collaborative team culture.Meaningful work helping people improve their financial future.Company OverviewPavago - Thinking Globally to Grow Locally 🌍 Welcome to Pavago, where the world is your talent pool. It was founded in 2022, and is headquartered in Meridian , Idaho, US, with a workforce of 11-50 employees. Its website is https://pavago.co.