[Remote] Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Sycomp is a global IT services and logistics provider specializing in cloud, data center, endpoint management, and security solutions. They are seeking a motivated Sales Operations Specialist to support their global Sales and Sales Operations teams, ensuring smooth sales transactions and exceptional customer experience. The role involves managing sales processes, supporting Salesforce operations, and collaborating cross-functionally to drive business success.ResponsibilitiesConstruct and analyze strategic proposals for sales opportunitiesSubmit deal registrations accurately to secure vendor approval and sales protectionManage the quoting process with vendors and distributors to support sales transactionsMaintain strong working relationships with key vendors represented by SycompMaintain strong customer relationships that drive pipeline, revenue, and profitability globallyEnsure high levels of customer satisfaction through responsiveness and accuracySupport the Salesforce platform, including user assistance, troubleshooting, and basic data maintenanceParticipate in UAT (User Acceptance Testing) for Salesforce enhancements and process changesMaintain accurate CRM documentation, opportunity updates, and order detailsTrack orders end‑to‑end, ensuring accurate documentation, follow-through, and delivery coordinationReview and update sales documentation, templates, and materialsSupport continuous improvement projects within the Sales Operations teamPrepare recruiting and sales performance reports, dashboards, and forecasting inputsAssist with process documentation and upkeep of SOPsCollaborate with Account Managers, Operations, Finance, Logistics, and vendor teams as neededComplete other duties and tasks as required to support ongoing business needsSkills3+ years of Sales Operations experience, ideally within a technology, global, or IT-focused organizationStrong proficiency in Microsoft Office, especially Excel (pivot tables, formulas, vlookups), plus Word and PowerPointHands‑on experience with Salesforce CRM, including reporting, troubleshooting, and data integrityExperience with quoting, deal registrations, and vendor/distributor coordinationUnderstanding of sales processes, CRM workflows, pipeline management, and order lifecycleAbility to schedule, coordinate, and communicate effectively across multiple global time zones (PST shift required)Strong written and verbal English communication skillsHighly detail-oriented, organized, and able to manage multiple priorities in a fast-paced environmentProfessionalism and confidentiality when handling sensitive customer or pricing informationExperience in a technology or global work environmentSelf-starter, proactive, collaborative, and eager to learn new systems and processesCompany OverviewSycomp is a global IT and logistics service provider with expertise in cloud, data center, endpoint management and security solutions. It was founded in 1995, and is headquartered in Foster City, California, USA, with a workforce of 501-1000 employees. Its website is http://www.sycomp.com.Company H1B SponsorshipSycomp has a track record of offering H1B sponsorships, with 1 in 2025, 6 in 2024, 2 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.